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rcaccamisi
Level 2

Safari 15 on iMac will not open obol

safari 15 on older MacOS gets web errors and will not open qbol as to today ... updated safari yesterday for security
Solved
Best answer September 22, 2021

Best Answers
DivinaMercy_N
Moderator

Safari 15 on iMac will not open obol

Thank you for providing a screenshot of your concern, @rcaccamisi. I've got here a few steps to ensure you can open your QuickBooks Online (QBO) account.

 

There are times that the web cache in your browser can interfere in accessing frequently visited websites such as QBO. Thus, running a private mode can help us determine if it is a browser-related issue. To start, let's run your QBO account using incognito mode. 

 

To open a private browser on your iMac, you can press the Command + Shift + N keys.

 

Once done, sign in to your QBO account. If this works, you'll have to go back to your regular browser and clear the cache. If the same thing happens you can also open your QBO using another supported browser

 

Should you need any handy sources that you can bookmark for future use, you can visit our QuickBooks Online Help page. The site has tons of help articles and even video tutorials that will be able to guide you on your QBO tasks.

 

If you have any other concerns about accessing your QBO on iMac, feel free to post a reply below. I'm always around to assist and ensure your success. Have a good one. 

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4 Comments 4
Candice C
QuickBooks Team

Safari 15 on iMac will not open obol

Good afternoon, @rcaccamisi

 

It's great to see you back in the Community. Let's work together and get this problem handled. 

 

To be sure, can you provide the errors or pictures of the errors you're receiving. This will help me determine the best solution for your business. 

 

Hit the Reply button when you have those details. I'll be waiting for your response! 

rcaccamisi
Level 2

Safari 15 on iMac will not open obol

Here is what happens on my home iMac, Safari 15 (upgraded last night), macOS Catalina 10.15.7 ... my iMac is too old for newer macOS versions... 

DivinaMercy_N
Moderator

Safari 15 on iMac will not open obol

Thank you for providing a screenshot of your concern, @rcaccamisi. I've got here a few steps to ensure you can open your QuickBooks Online (QBO) account.

 

There are times that the web cache in your browser can interfere in accessing frequently visited websites such as QBO. Thus, running a private mode can help us determine if it is a browser-related issue. To start, let's run your QBO account using incognito mode. 

 

To open a private browser on your iMac, you can press the Command + Shift + N keys.

 

Once done, sign in to your QBO account. If this works, you'll have to go back to your regular browser and clear the cache. If the same thing happens you can also open your QBO using another supported browser

 

Should you need any handy sources that you can bookmark for future use, you can visit our QuickBooks Online Help page. The site has tons of help articles and even video tutorials that will be able to guide you on your QBO tasks.

 

If you have any other concerns about accessing your QBO on iMac, feel free to post a reply below. I'm always around to assist and ensure your success. Have a good one. 

rcaccamisi
Level 2

Safari 15 on iMac will not open obol

Tried Private Browsing mode in Safari ... got same error.  Tried Chrome (which I prefer not to use, since it uses more resource), and it worked fine.  Looks like QBO doesn't like latest Safari 15 on macOS 10.15.7 ... I will use Chrome for QBO until QBO works with Safari on this iMac ... by the way, QBO works fine on a newer iMac that is running Safari 16 with maxOS 11.6 ... 

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