Sales Receipts

Thanks for visiting the Community, 415Bookkeeping.

The Profit and Loss report in QuickBooks Online will show transactions from all of your bank registers. Double income may be recorded on the report if the sales receipt has a different bank account or defaulted to Undeposited Funds.

Let's open the sales receipt and see if the bank account is the same as the one used for your QuickBooks payments deposit.

Here's how:

1. Go to the Sales menu, then the All sales tab, or go to the Customers tab.
2. Locate and open the sales receipt transaction.
3. Review the account in the Deposit to section.

If the account is correct, you can perform browser troubleshooting steps to fix it since an outdated cache on your browser may have caused the system's unexpected behavior. Start by opening your QuickBooks Online account using an incognito window. Use the following shortcut keys below:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Option + P

After that, run the P&L report again. If it works, go back to your normal browser and clear the cache to remove the internet data. Alternatively, you can use different supported browsers.

For more information on managing your company's revenue and customers, feel free to visit our Sales and customers page.

Let me know if you need further assistance with the duplicate income. I'll be around to help you.

When you fill out the sales receipt and select ACH as payment bottom left.  The deposit to box goes away and is no longer there.

I acknowledge your response to the thread, 415Bookkeeping. I appreciate your time spent exploring options to move forward with creating sales receipts without being hampered by the strange behavior of QuickBooks Online.

I know how challenging it is for you to complete tasks on time when unexpected behavior occurs. I'm curious if you've already completed the basic troubleshooting steps outlined by my colleague above. If not, I recommend that you do so. The system sometimes operates strangely when the browser is full of outdated pages. And the steps will be of great assistance in isolating the problem and optimizing your QBO experience.

If the issue continues despite your troubleshooting efforts, I suggest contacting our QuickBooks Online Live Support Team. They have the necessary tools and a secure setting to look into your account further. Here's how:

1.    Sign in to your QuickBooks Online company. Select Help (?).
2.    Select either tab to get started: Assistant or Talk to human.
3.    Search or select Contact Us.
4.    Start a chat with a support expert.

Once everything’s good, you can check these articles for guidance in managing sales receipts in QuickBooks Online:

• Create and send sales receipts in QuickBooks Online
• Upload your receipts to QuickBooks Online
• Customize invoices, estimates, and sales receipts in QuickBooks Online
• Email receipts and bills to QuickBooks Online

Don't hesitate to click the Reply button below if you have further concerns about sales receipts in QuickBooks Online. Please know that I'm always here to assist you. Have a flourishing year of success!