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Level 2

Sales Rep custom field won't display on Invoices

Hello. I have a Custom Field added for Sales Rep that is supposed to show up on all Sales forms, including Invoices. (When I click the Gear>>Custom Fields list, the Sales Rep field is checked for all Sales forms.) It displays on the Sales Receipt form but on on the Invoice form. Can anyone help me troubleshoot why this might be the case? I added the field per this article:


Thanks very much.

5 Comments 5
QuickBooks Team

Sales Rep custom field won't display on Invoices

Hello there, @nschlag. I'm here to share some details about why custom field won't display on Invoices.

Custom fields allow you to keep track of the data that is most important to you and your customers.

Since the customized field is unable to be displayed on the invoice. You can add a custom field from the invoice page. It will directly show on the invoice.

Here's how:

  1. From the invoice page, go to the Gear icon.
  2. Select the + add custom field link.
  3. Add custom field and enter a name.
  4. Then select Save.

You can also refer to this article for more details about custom fields in QuickBooks Online.

I'd also recommend submitting feedback to our product developers about this functionality, which allows you to add a customized field to the invoice page and have it appear in the invoice page automatically once you've added it to the custom field page.

Here's how:

  1. Click the Gear icon.
  2. Select Feedback.
  3. Enter your comments or product suggestions.
  4. Then, click Next to submit feedback.

You may check the status of your feedback on our QuickBooks Online Feature Requests website.

In case you would like to pull up a Sales by Customer detail report in QuickBooks Online, click here.

You may also check out the following articles about customizing and memorizing reports:

If you need anything else or any clarification about managing custom fields. I'll be here to assist you. Have a blast!

Level 2

Sales Rep custom field won't display on Invoices

Thanks for your reply. Unfortunately, that doesn't work. At least for me in QBO, the Gear icon on the Invoice page doesn't allow you to add new fields. All it does is allow you to manage the layout of the invoice page, change which elements appear, change the appearance, etc. The Sales Rep field is not one of the options here, nor can you add any custom field.

QuickBooks Team

Sales Rep custom field won't display on Invoices

Thank you for all the details, @nschlag. I'm determined to help you make this custom field work.


You may have accumulated too much historical data stored in your browser. It can usually result in issues like missing fields or buttons. We can perform basic troubleshooting to resolve it. First, let's try accessing your account through an incognito window to rule out the possibility of a webpage issue. You can refer to these shortcut keys to open an incognito window in all supported browsers:

  • Chrome: Ctrl+Shift+N
  • Firefox: Ctrl+Shift+P
  • Safari: Command+Shift+N


Log in to your account and open the invoice form. If the Sales Rep field is there, I'd recommend clearing your browser's cache. This way, you can access QuickBooks with a clean slate. You can also switch to a different supported browser to see if it has something to do with it.


Here are some resources that you can read and learn more about creating your own custom fields:


Additionally, you can customize your sales forms to make them more attractive and professional-looking.


The Community has always your back if you need further assistance with personalizing your forms. We're happy to help. 

Level 2

Sales Rep custom field won't display on Invoices

Thanks for your response. I have opened my account in an incognito window, but there is still no custom Sales Rep field showing up on the Invoice form. And there is no way to add custom fields from the Gear icon within an Invoice field. I can add custom fields from the main Gear icon, but Sales Rep has already been added there, and it is checked to show up on all Sales fields, including Invoices. But it does not show up. 


Sales Rep custom field won't display on Invoices

You're welcome, @nschlag


Since there's still no Sales Rep field showing up in your invoice form after trying the steps provided by my colleague above, I suggest reaching out to our Customer Support team. They can get into your account in a secure environment and help you resolve it. 


You can reach them by going to the Help icon at the top right of the account. Follow the steps below: 


  1. Go to the Help icon to connect to a live support agent. 
  2. Click on the Contact Us button and provide some details about this concern.
  3. Provide us some information about your concern in the What can we help you with? box and click on Continue.
  4. You'll now be provided options on how to connect to our Customer Support.


You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.


When you receive payments from the invoices, here's how to record them in QBO: Record invoice payments in QuickBooks Online.


Stay in touch if you need further help in managing your invoices. I'm always glad to help in any way I can. Have a great rest of the day!

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