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splural
Level 1

Sales tax center - Sorry, an error occurred

I am having the same issue. I called in December and was sent an email and told this would be taken care of and was told that I am "on higher PRIORITY LIST, and this has been raised to the banking engineers to understand why this unexpected behavior is happening. You don't have to worry; we will keep you updated regarding the status and make sure that this will be RESOLVED."

 

I was given no updates and when I called today I was told that the case was closed. They are re-opening a new case, but I don't have high hopes. Is this considered customer service by Quickbooks?

teraauch
Level 2

Sales tax center - Sorry, an error occurred

Per another post, I escalated my support case to the Office of the President.


https://www.intuit.com/company/contact/office-of-the-president

ked546
Level 3

Sales tax center - Sorry, an error occurred

keep this post going...still no resolution to our problems...Quickbooks you have failed us!!!!! Why are you not able to fix this already.  I need my sales tax section to work.  I will never recommend your services EVER!!!!

chetrojicejr
Level 2

Sales tax center - Sorry, an error occurred

Yes, I agree about not recommending Quickbooks currently. If they can't resolve this most basic functional error, that has reliably worked since I went on this platform in 2016, how can I trust that they will resolve any issue? I've always rated them 10 and have recommended Qbooks at least a dozen times. I won't anymore.

zjeah1
Level 2

Sales tax center - Sorry, an error occurred

This is ridiculous, has anyone found a solution yet?

Thanks

smittysauto10
Level 4

Sales tax center - Sorry, an error occurred

No progress, same errors continue.

chetrojicejr
Level 2

Sales tax center - Sorry, an error occurred

Hello all.

Please check your Sales Tax Center. Mine is populated this morning, no longer reading, "Sorry, an error occurred."

 

Good luck!

zjeah1
Level 2

Sales tax center - Sorry, an error occurred

Thank you to whoever made this happen. I know a lot of us are very relieved. Again, Thanks.

ked546
Level 3

Sales tax center - Sorry, an error occurred

I was speaking with Shane from the office of the president...he had a major input in this getting fixed or at least to an area where we can now access our sales tax center.

 

zjeah1
Level 2

Sales tax center - Sorry, an error occurred

Your a steely-eyed missle man!

smittysauto10
Level 4

Sales tax center - Sorry, an error occurred

Hallelujah, it's a great day in Quickbooks! Yes, over the top grateful to the team that fixed the Sales Tax Center error. Well done!

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