Sales Widget

Thanks for taking the time to reach out to the QuickBooks Community, @Finishing Guy.

I hope your day has been great so far. 

To clarify, are you saying that the drop down menu to select a different time range is no longer showing? As I have listed in my screenshot below.

If this is the case, and clearing the cache and using a different browser isn't working for you, I recommend reaching out to our Technical Support Team. Our agents can review your account in a secure environment and investigate this matter further. If needed, our agents can send this issue to our Engineering Team for further review. 

In the meantime, please know you can always use a Sales report to review the data you need.

Please don't hesitate to let me know if there is anything else I can assist you with. Take care! 

No ma'am. I get the opportunity to choose what info to display, but as you can see by my screenshot, it only shows the full year. I have used 4 different browsers, cleared cookies, history, etc., used the app and incognito mode as well. It is the same. It is this way for everyone an my office.

Good morning, @Finishing Guy. 

Thanks for reaching back out and giving us that screenshot to show us exactly what's going on in your mobile app with the Sales Widget. 

Since these steps didn't help fix the issue, I recommend contacting our Customer Support Team for further assistance. Here's how: 

1. Log into QBO in a web browser. 
2. Go to the Help icon in the top right-hand corner. 
3. Press the Contact Us button. 
4. Enter your question and hit Let's talk. 
5. Scroll down and choose to Get a callback. 

Please keep us updated on how the call goes. We want to ensure that you're able to get this taken care of as soon as possible. Have a wonderful day! 

Candice, the screenshot is actually from QBO through my browser. I have opened in Chrome, Firefox, Duck Duck Go and Edge. I also have the desktop app installed and opened it there. All browsers have the cache and cookies wiped. 7 other employees here are seeing the same thing I shared with you.