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dleblanc1
Level 2

Save as .pdf screen size

Has there been a very recent change in QB Desktop 2019 that is causing this random annoyance?

 

From a quote/estimate (or invoice, or other), I select Print - Save as .pdf. It opens the window asking what to name the file and where to save. This window has changed. It covers the entire screen, doesn't have a minimize option, and has no option to resize the window. Also, the menu across the top is gone. In the scheme of things there are small issues but they are annoyances and I'd like to make them go away.

 

Any ideas?

 

Thanks - 

Solved
Best answer August 16, 2019

Best Answers
AlcaeusF
Moderator

Save as .pdf screen size

Hello dleblan,

 

Welcome to the Community. I'm here to help get everything lined out for you today concerning the screen size in QuickBooks Desktop.

 

I've checked here and haven't found any changes happening on the screen size when saving a transaction as PDF. Let's start the troubleshooting by changing the QuickBooks DPI settings of the program.

 

Once done with the configuration, you can proceed with using the PDF Repair tool to fix the saving problem within QuickBooks Desktop. For the detailed steps on the process, please check out the article on this:

 

Troubleshoot PDF and Print problems with QuickBooks Desktop.

 

In case there's a need for you to reach out one of our Technical Support Specialists, I recommend bookmarking the article on how you can reach them:

 

Contact the QuickBooks Desktop Customer Support Team.

 

As always, I'm here to help for any additional questions you may have about using QuickBooks Desktop. The Community is here to ensure your success.

View solution in original post

7 Comments 7
AlcaeusF
Moderator

Save as .pdf screen size

Hello dleblan,

 

Welcome to the Community. I'm here to help get everything lined out for you today concerning the screen size in QuickBooks Desktop.

 

I've checked here and haven't found any changes happening on the screen size when saving a transaction as PDF. Let's start the troubleshooting by changing the QuickBooks DPI settings of the program.

 

Once done with the configuration, you can proceed with using the PDF Repair tool to fix the saving problem within QuickBooks Desktop. For the detailed steps on the process, please check out the article on this:

 

Troubleshoot PDF and Print problems with QuickBooks Desktop.

 

In case there's a need for you to reach out one of our Technical Support Specialists, I recommend bookmarking the article on how you can reach them:

 

Contact the QuickBooks Desktop Customer Support Team.

 

As always, I'm here to help for any additional questions you may have about using QuickBooks Desktop. The Community is here to ensure your success.

TxBigLilSister
Level 1

Save as .pdf screen size

I finally figured this out! Hold down the windows key + right arrow, then the windows key + down arrow. I was having the same problem for months!

DSparer
Level 1

Save as .pdf screen size

I'm having the same problem. I tried the Quickbooks Tool Hub and it hasn't fixed the issue. 

QueenC
Moderator

Save as .pdf screen size

I'll make sure this gets sorted out, @DSparer.

 

When software is outdated, you encounter issues when doing tasks in QuickBooks Desktop. 

 

You'll want to ensure your Adobe Acrobat Reader is updated to prevent the issues you're having. For comprehensive instructions on how to update Adobe Reader/Acrobat, visit the Adobe website.

 

If the problem still exists after updating to the most recent version of Adobe Reader, let's adjust the alignment. Let's say for example you're trying to save a check:

 

  1. Click on +New.
  2. Select Print checks.
  3. Click on Print setup.
  4. Select No, continue setup. Then select No, continue setup again. This brings up the alignment window for checking and fixing alignment by adjusting the margins.
  5. In the check image window, drag the grid to make the numbers appear in the same place on the sample print. QuickBooks will automatically adjust the alignment. Note that the numbers on the vertical and horizontal fields are adjustable and tell QuickBooks exactly where to print the check amount.
  6. When done adjusting the grid, select View preview and print sample. Then select Print.
  7. Follow the on-screen steps to finish printing your sample check.
  8. Check the alignment of your sample against a blank check.
  9. Repeat the grid alignment process and print as many times as you need until your check is aligned correctly.
  10. Select Finish Setup.

 

If everything falls into place, you're good to go. You may now try to save your transactions as a pdf. 

 

Lastly, as you continue working with your customer transactions such as invoices, you can as well read the information in this article on how you can create more than one invoice from a single estimate: Set up and send progress invoices in QuickBooks Desktop.

 

If you have any other saving transaction-related concerns or follow-up questions, I'll be around to help you. Take care.

DSparer
Level 1

Save as .pdf screen size

I updated Adobe Acrobat DC and nothing changed. This ONLY happens in Quickbooks. When I save a pdf from anywhere else, it's the 4" X 6" window like Quckbooks used to be.

 

I don't have a new+ tab - I'm on Quickbooks Accountant 2015. I did open the printer setup in the File tab but it doesn't see the PDF printer to try to do the adjustment.

GeneM
Level 2

Save as .pdf screen size

That worked for me!  I tested and then closed QB and reopened it and now I can resize the PDF window again.

 

Perfect!!

GeneM
Level 2

Save as .pdf screen size

I finally figured this out! Hold down the windows key + right arrow, then the windows key + down arrow. I was having the same problem for months!

 

This worked for me even after I closed QB and reopened!!

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