Scanner app

Hello there, Glenn.

I understand how significant utilizing your scanner without encountering some changes or issues. I'll explain how you can fix this to help you perform your tasks smoothly. 

Before I start, may I ask what specific apps are involved when you connect the scanner to QuickBooks? You could also share more details about this so I can guide you on the proper and accurate steps to resolve it.

Since you're routed to the Google Play App Store while using your scanner, this could be due to account or internet connectivity. Thus, let's make sure you open and log in to your QuickBooks account and ensure your internet connection is stable before using the device, so you won't revert to the app store again. 

Moreover, here are the outlined steps to pair your device to your QuickBooks company file:

1. In the QuickBooks Edit menu, select Preferences.
2. Choose Items & Inventory, then go to the Company Preferences tab.
3. Click the Advanced Inventory Settings option.
4. On the Site Operations tab, hit the Add button. 
   
   
    
5. Open the scanner on your mobile device, then enter the passcode you received from the program.
6. Select Link, then Yes.
7. Once a success message indicates that the scanner is linked successfully to your QuickBooks company file, tap Next.

For a more detailed procedure for setting this up to QuickBooks, I'll attach this article as your guide: Setup and use the Warehouse Manager in QuickBooks Desktop mobile.

In case you're experiencing errors in setting up or linking your devices, here's a reference to help you address and resolve them: Troubleshoot QuickBooks Desktop mobile app.

If you already have a list of barcodes, you can import them into the system. 

With all this information, you should be on track to finish setting up your scanner with ease. However, if you have any questions about this, or issues while navigating QuickBooks, I'm always here to assist in whatever way I can. I hope you have a great day!

Julia,

I have downloaded the warehouse app from the QBs page not the Google app store. QBs app works, Google App Store app does not. I have paired my scanner to Enterprise but over time the scanners reverts to the Google App store version which then they stop working and I have to uninstall the app, reinstall from the QBs page, then have to pair them back with the QBs. I have three scanners, they do it at different times sometimes, but I had to redo all of them yesterday. All three of them reverted back to the Google APP Store app today.

Glenn

Thank you for providing further details, GlennRene. Allow me to go into details about your scanner app and route you to the appropriate support.

Since you're experiencing the same problem after performing basic troubleshooting steps, I recommend contacting our QuickBooks support team. They are experts in dealing with such situations and can securely access your account to investigate why the scanners revert to the Google App Store version over time.

Here's how to reach them:

1. Open QuickBooks.
2. Go to Help, then click QuickBooks Desktop Help.
3. Click Contact Us.
4. Enter a brief description of your concerns.
5. Click Continue.
6.  Choose to chat with us or Have us call you.

To ensure that we can assist you promptly, please refer to our support hours and types for more details.

Additionally, you may find this article helpful on utilizing barcodes to streamline data entry in QuickBooks Desktop, making it quicker and more efficient: Set up and use barcode scanning in QuickBooks Desktop.

Feel free to reach out if you have any additional inquiries regarding tracking and configuring your scanner. We're always here to lend a helping hand. Take care.