Scheduled backups -

Hello there, @rltidd27. Thank you for including a screenshot along  with the details of your concern.

The check box limits the number of backup copies to the folder. You can enter a number if you want to restrict the number of backups created for a single company. This can help save hard drive space. See the sample screenshot below:

Also, you have to provide a description for the scheduled backup that you are creating, and you also have to now look for folders where you want to save your backup copies. After this hit a click on Number of backup copies to keep checkbox and then enter a number.

Here are some articles that provide more insights about creating a backup of the QuickBooks Desktop company files:

• Learn how to back up your accounting data in QuickBooks Desktop.
• Restore a backup of your company file. 

If you have other concerns, please let me know anytime. Take care and stay safe always.

checking the box and inputting a number seems to have no effect on how many backups can be in the folder.  I have to go in and manually delete old backups.

That is why I asked the question.

Rick

I appreciate the details that you gave, @rltidd27.

I'd like to ensure that you'll be able to create a backup of your company file in QuickBooks Desktop with new issues.

QuickBooks usually deletes the earliest backup when it goes to save the latest backup. A warning window will pop up requesting to delete one copy so you can save a new one.

 Please see the screenshot below.

Since this isn't your case, I'd recommend reaching out to our Customer Care Team. They have the tools that can help investigate the root cause of this matter, so you will no longer delete the old files manually.

To reach them:

1. Within your QuickBooks Desktop, click Help at the top menu bar.
2. Click Contact us.
3. To route you to the correct support expert, we need to know what type of question you have. Give a brief description of your issue and click Continue.
4. We’ll provide you a few options. You choose which one is best for you

For more details about creating and restoring a backup in QuickBooks Desktop, you can always check out this link: Learn how to back up your accounting data in QuickBooks Desktop.

If you have any other questions with backups or with QuickBooks, feel free to post them here whenever you need help. Thank you and have a lovely day. 

I received a call from Intuit Support, big surprise to me.  The only solution offered was to purchase $495 one time support fee.  Said my file was corrupted.  That is more than I paid for Quickbooks Premier!

Hello there, @rltidd27. 

I appreciate you for sharing your experience with these phone fraudsters. This information will set as an early warning for other QuickBooks users.

To avoid these scam phone calls, we highly recommend using the Contact Support options inside the QuickBooks software.  You have three ways to contact us:

• Ask the Community
  • Please avoid including any private information such as personal/business phone numbers, personal/business email addresses, or company names when posting here in the Community.
• Message an Agent
• Talk to a Specialist

Meanwhile, I'd strongly suggest contacting our Customer Care Team so a formal complaint would be filed against those people who keep on calling you.

Here’s how:

1. Go to Help.
2. Choose QuickBooks Desktop Help.
3. Click on the Contact us link.
4. Choose Search for something else.
5. Type in a keyword about your concern.
6. Hit Submit.
7. Click on the Start a Message button.

Lastly, I have these articles for further insights:

• Contact the QuickBooks Desktop Customer Support Team
• Protect Yourself from Tech Support Scams

Keep us posted if you have other questions. I'm always here to help.

The popup box that you show, kind of negates the auto backup feature, does it not?  If I have to be available at 11:50 pm to respond to this box, and it will not finish backup until it is checked yes or no, it is no longer an automatic backup.

Besides, I have never seen this box until now.

Hello @rltidd27,

Thank you for posting here in the Community. Allow me to chime in and help you fix the backup tool in QuickBooks.

Ideally, the system should limit the backup copies automatically. Since it's not working correctly and still creating more copies, I recommend you isolate the issue.

I suggest you start by changing the folder for your scheduled backups (see screenshot below). This way, we'll be able to check if the same behavior happens again.

If the problem persists, please proceed with contacting our QuickBooks Support Team. One of them will be able to take over and help you further with the issue.

Let me walk you through how:

1. Go to the Help menu of the company file, then select QuickBooks Desktop Help.
2. Hit the Contact us link.
3. Click Search for something else.
4. Enter your concern, then tap Search.
5. Choose the necessary option.

For additional reference, I've attached a link you can use about resolving data issues using the QuickBooks File Doctor Tool: Resolving Potential Data Issues.

Leave a comment below if you need further assistance with the backup feature. The Community and I will be around to help you.

There is no way to contact anyone from the help.  Just answers that do not apply to my situation.

Thanks for joining in on this thread, rltidd27.

To verify, are you not getting the Start a chat or Get a callback button after selecting Contact Us link? If so, close out the Help window and re-open it again. 

Here's how:

1. In your QuickBooks Desktop program, go to Help > QuickBooks Desktop Help.
2. In the Have a Question window, click the Contact Us link at the bottom.
3. Enter your concern and click Continue. 
4. Under Choose a way to connect with us section, click the Start a Message or Get a callback button.

I've got this sample screenshot for a visual guide:

The instructions are also included in this article: Contact QuickBooks products and services Support.

Please feel free to get back to us here if there's anything else you need. We're always around to help. Taka care!

My window was down a bit, and the contact us button was not visible.

Mine does not look quite like what you show, just a simple contact us button.

I will attempt contact to see if there is a solution to the issue.

Thanks