screen resolution

Thanks for visiting the Community, WLP2.

I appreciate all your efforts in trying to get the correct screen resolution in QuickBooks. This will help enhance your experience when using the program. We’ll have to change your Windows display settings and restart your computer to apply the changes.

The desktop program works great with the default Windows DPI settings. Let’s make sure to configure it properly to prevent display issues.

Since you’re using Windows 10, follow the steps from Microsoft to reset the default display setup. Then set your screen resolution to at least 1024 x 768. To get the best display view, we recommend using 1920 x 1080.

After performing these steps, reset your computer and then open QuickBooks including the company file. This reference contains solutions on how to fix screen issues in QuickBooks Desktop. From there, you’ll learn about changing the display settings and adjusting the preference view.

Additionally, you can always view our self-help resources in case you want some related articles in managing any QuickBooks-related tasks.

Feel free to visit the Community again if you still need assistance with setting the correct display view. I’m more than happy to help and make sure this is taken care of for you.

I already know how to adjust me screen resolution in Windows 10. I've done it many times.

I already tried all the settings from the QBs exe properties regarding the compatibility settings.

I've researched this issue extensively on Google and have not found a solution. 

I've contacted QB support two times and was told a would receive a call back within 5 minutes; no one ever called.

I've tried support chat multiple times and it hasn't been on line each time.

Someone from support needs to contact me immediately..

Thanks for letting us know of the steps you've done on your end, WLP2.

Let me add some info regarding our support hours and a solution to fix the screen issue.

Our support hours for QuickBooks Desktop Pro, Premier, Plus starts from M-F 6 AM to 6 PM. While QuickBooks Desktop Enterprise is available any time, any day.

You can find the details in this article: Contact QuickBooks Desktop support.

As for resolving the screen resolution, we can do the Verify and Rebuild Data. When it keeps resetting to a different resolution, the file might have been damaged.

To Verify data, here's how:

1. Go to Window then Close All.
2. Verify Data. Choose File > Utilities > Verify Data. If you see:
   • "QuickBooks detected no problems with your data," no further action is needed.
   • A specific error message, there may already be an article for it. Try searching for it in our QuickBooks Desktop support site for specific instructions.
   • "Your data has lost integrity," indicates there is data damage in the file.  Continue to the steps below to Rebuild Data to correct the problem.

   Note: Assisted Payroll customers should consult an Assisted Payroll agent before running Rebuild Data.

Once done, you can do the Rebuild data by following these steps:

• Choose File, Utilities then Rebuild Data.
• You will receive a warning message to backup your company file, press OK.A rebuild requires a company file backup beforehand because in rare cases the process may need to delete transactions or list entries to fix the file.  A backup of your company file will ensure you have a secured copy of your company file before any changes are made to it.
  1. Select where you want to save your backup, then select OK at the bottom of the QuickBooks Desktop Backup window.
     • If a message asks if you want to replace another backup file, select NO. Enter a new name in the File name field and click Save.
     • If the backup fails, select Cancel at the Rebuild prompt and contact Payroll Support for additional assistance.
  2. The Rebuild Data utility starts as soon as the backup is finished.
  3. Click OK when you get the message "Rebuild has completed".

For reference, you can check it out in this link: Verify and Rebuild Data in QuickBooks Desktop.

Otherwise, reach out to our Customer Care Team again. They have more tools that can help investigate what's causing this behavior.

Here's how:

1. In your QuickBooks Desktop program, go to Help > QuickBooks Desktop Help.
2. In the Have a Question window, click the Contact Us link at the bottom.
3. From the Contact Us page, select any topics.
4. Under Here's how to connect with a QuickBooks expert section, click the Start a Message or Get Phone Number button.

Please keep me posted on how it goes after trying out the steps. I'll be right here to help you out again. Stay safe.

Nothing you suggested fixed the problem. I completely removed QB from my system, including all the registry entries, and reinstalled the software. The screen resolution no longer changes when I start QBs. There has to be a setting (other than the properties-compatibility settings) or registry entry somewhere that controls this action so you should figure out what it is so you don't send other people on a wild goose chase to fix the problem.