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nancyl
Level 4

Searching the list in customer file still 3 year later

We've been using Enterprise Solutions 16.0 for 3 years.  Since we started the users with almost full access have problems with searching the list in customer file.  The only solution I've found is the delete the user and create a new name and password for them.  Has anyone found a solution for this problem????

7 Comments 7
IamjuViel
QuickBooks Team

Searching the list in customer file still 3 year later

Hello there, @nancyl.

 

You can use the Find option in locating transactions and other information in your customer's file. Let me guide you on how to do it.

 

  1. Go to the Edit menu.
  2. Select Find.
  3. Choose Advanced.

  4. Select Code on the Filter option.
  5. Enter the code of the transaction.
  6. Hit Find.

If you're still unable to locate any information for your customers'  list, you'd want to run the verify and rebuild data tool. It self-detect and automatically resolves possible data damage to your company file.

 

Let me show you how to verify your data:

  1. Go to File.
  2. Select Utilities.
  3. Choose Verify Data.
  4. Click OK.

Once done, here's how you can rebuild your company file:

  1. Go to File.
  2. Select Utilities.
  3. Choose Rebuild Data.
  4. Click OK.

You can read through this article to learn more about the Verify and Rebuild tool: Resolve Data Damage on your Company File.

 

If the same thing happens, you'll need to re-sort your customer's list by following the steps in this article: Re-sort lists.

 

Know that I'm just a post away if you have additional questions about the customer's list. Have a good one. 

nancyl
Level 4

Searching the list in customer file still 3 year later

Your response has nothing to do with problem and also doesn't show the proper software that I'm using. 

Joesem M
Moderator

Searching the list in customer file still 3 year later

I appreciate you for getting back to us, @nancyl.

 

You can resort to your customers' list to get it back to the original or its default order in QuickBooks. Also, I've checked that the QuickBooks version that my colleague used isn't QuickBooks Enterprise Solutions 16.0. I'll show you how:

 

  1. Click on the Customer menu and choose Customer Center.
  2. Go to View at the top left of QuickBooks and select Re-sort List.
  3. Select OK to confirm the action.

 

Here's an article for more detailed steps and information: Re-sort Lists.

 

However, if the issue persists, I recommend contacting our QuickBooks Support Team. They can further investigate this matter and can create a ticket number.

 

Here's how:

 

  1. Click on the Help icon at the top menu bar to select QuickBooks Desktop Help F1.
  2. In the Have a Question window, scroll down to choose the Contact us link.
  3. This will display the Contact Us screen.
  4. Go to the Tell us more about your question section to enter the issue or topic in the field box.
  5. Click the Start a message button.

 

You can also run the repair tool. This tool can help fix any possible data damage and refresh the QuickBooks program: Repair your QuickBooks Desktop for Windows.

 

Please know that you're always welcome to post if you have any other questions related in QuickBooks. I'll be around to help. Have a good one.

 

nancyl
Level 4

Searching the list in customer file still 3 year later

I'll try your suggestions.  This has been ongoing to 3 years. It's very frustrating when you wait for 2 to 3 minutes just to get into the customer file.  I have run the diagnostic tool and this just keeps happening.  This only happens to the users who have full access but I do filter it down to just what they need. 

Kiala_S
QuickBooks Team

Searching the list in customer file still 3 year later

That sounds good @nancyl! I hope you'll come back and let us know how it goes. I'm sure that together we can find a solution for this once and for all.

eduardkola
Level 1

Searching the list in customer file still 3 year later

I also have this issue, 

I called the customer service multiple times no one found a solution to it, only the normal procedure verify, rebuild date. 

Nothing changed!

Also updated to 2021.

 

eduardkola
Level 1

Searching the list in customer file still 3 year later

I have the same issue since 2018, 

Tried multiple times to fix it with the QB Customer services. 

Nothing changed. 

Upgraded to 2021 still same issue. 

 

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