Sending invoice via QBO

I want to ensure this is taken care of, @Trupti1.

We can check the Audit log to see the transactions if you've entered a Cc/Bcc from there. If so, it's why your clients receive the email invoice twice.

Here's how:

1. Go to the Gear icon.
2. Under Tools, select Audit log.
3. Choose the invoice from there.
4. In the History column, click View.
5. Check the Cc/Bcc if you've entered the client's email.
   

In this case, you can ask them to disregard the duplicate invoice. It would also be best if you'll send us a screenshot of the invoices you've sent to them.

You can check these articles about sending invoices and recording payments in QuickBooks: 

• Create invoices in QuickBooks Online
• Record invoice payments in QuickBooks Online

Let me know if you need further help with your invoices. I'm always here to assist. Have a great rest of the day.

Hi, 

We have not entered client's email in CC/BCC and this is not happening with any particular client. Everytime its different client who received the email twice or sometimes thrice.

Thanks,

Thanks for getting back with the Community, Trupti2.
 

Since you've confirmed there wasn't an email entered in your CC/BCC area, I'd recommend getting in touch with our Customer Care team. They'll be able to pull up the account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

They can be reached while you're signed in.
 

Here's how:

1. Use the Help (?) icon.
   
   
    
2. Click Contact Us.
   
   
    
3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
   
   
    
4. Select Start messaging or Get a call.
   
   

Be sure to review their support hours so you'll know when agents are available.
 

I'll be here to help if there's any questions. Have a great day!