Sending invoices by email but when modified the body of email modification is not sent

Hi there, mabed.

We'd want to make sure that the Admin is able to send the invoice with correct text in the emails. 

It's possible that the default email template is damaged. This can be the reason why it's still being applied in the body of the email when the invoice was sent.

Let's delete and recreate the template. Here's how:

1. Go to the Edit menu and select Preferences.
2. Proceed to the Company Preferences tab.
3. Select the default template and click Delete.

Once done,  let the admin send a sample invoice. Then, make sure to modify the body of the email to test if it's working fine

I would also suggest reaching out to our phone and chat support teams. They can take a closer look at this to determine why the changes made to the body of the email were not applied. Here's how to reach out to them: 

1. Go to the Help menu and select QuickBooks Desktop Help.
2. Click Contact Us.
3. Let them know or provide a brief description of your about your concern. 
4. Click Continue.
5. Select Let's talk and then choose a way to connect.

You can also reach out to our support teams outside of QuickBooks using this link: Contact Us.

Reach out to us again if you need anything else. We're always here to help. 

Hi mabed,

Hope you’re doing great. I wanted to see how everything is going about your concern with regards to the body of the email when the invoice was sent. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at anytime.

Looking forward to your reply. Have a pleasant day ahead!