Thank you for reaching out to the Community, tsasfai. I want to ensure this matter is addressed promptly.
Could you please clarify whether the Product/Service and its description will disappear after you save your invoice, or if they are disappearing directly on the invoice page within your QuickBooks Self-Employed (QBSE) mobile app? Any details you can provide will help identify the root cause of the issue.
In the meantime, we can verify if the issue is related to the mobile app. First, refresh your data in the QBSE mobile app to obtain the latest available information and resolve this unexpected behavior.
Here's how:
iOS
- Go to Settings, then tap General.
- Click iPhone Storage, then tap the QBSE app.
- Select Offload App.
This will free up the storage without deleting your app's documents and data.
Android
- Go to Menu ☰, then tap More Options ⋮.
- Select Settings, then Refresh Data.
- Click YES to confirm.
You can uninstall and reinstall the QBSE mobile application if the problem continues. To ensure you've downloaded the QBSE app, you can install the app using the links below:
As a workaround, sign in using the same username and password you use when accessing your QBSE account through a supported web browser so you can continue managing your business.
Let us know in the comment section if you have any other concerns or questions about managing your QBSE mobile app. Feel free to return to this forum anytime, we are always here to help you.
