Ship Manager not sending digital commercial invoices

Hi Steve,

I understand the challenges you're experiencing with Ship Manager not sending digital commercial invoices when using UPS for international shipments. It can be inconvenient to manually send commercial invoices by email after shipping, causing delays in the process.

Since you have already checked the Account has Paperless Invoice Enabled option in Settings, it's unlikely that it hasn't resolved the issue. I recommend reaching out to our QuickBooks Desktop Support again and expressing your specific concern about Ship Manager's inability to send digital commercial invoices when using UPS. They should be able to provide you with further guidance.

If you have other questions in mind, you can always go back to this thread. I'm just right here to continue helping you. Take care!

Unfortunately, Support wasn't able to help...spent over an hour on the phone, and they have no idea how the ship manager works.  The internal code in the UPS Ship Manager within Quickbooks is broken, and no one seems to know what QB department is in charge of that code.  I am desperately trying to talk with someone who knows about the internal workings of the Ship Manager.  There has to be someone at QB who built this with the cooperation of UPS. I would very much appreciate it if you could find out who that is and let me know their contact info or have them contact me.

Thank you.

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I wish I could make this better, Divnick. However, since the Community is a public forum, and we'll need to collect some personal information to pull up the internal workings of your account's Ship Manager, I encourage you to reach out to our Technical Support team again. They can further investigate the cause of the issue and get this fixed in no time. Here's how:

1. Go to Help, then select QuickBooks Desktop Help.
2. Select the Contact Us button.
3. Enter a brief description of your concern in the What can we help you with? field and click Continue.
4. Choose a way to connect (Chat or Callback).

Once everything is all set and you may want a detailed answer to your FedEx, UPS, or USPS-specific questions, we highly recommend visiting the Intuit QuickBooks Shipping Manager page and checking the FAQs section.

Let me know if there's anything else you need or further questions about QuickBooks Shipping Manager. I'm always ready to help.

I'm afraid you are not understanding the issue.  I have reached out to Technical Service several times and they haven't helped.

The FAQ's in the Ship Manager section describe how it is supposed to work. I use the ship manager and send out thousands of dollars worth of shipping per month.  

The problem is that it doesn't send the digital invoice to UPS so it holds up international shipments, and i have to resend a saved copy before the shipment can move.  This issue is not addressed in the FAQ's.  

Something internal is broken, and NO ONE AT QB KNOWS WHO WROTE THAT CODE.  It didn't happen on its own...someone created it with the cooperation of UPS.  I need to talk to the person who can fix it.  I don't understand why you, technical service, or anyone else can't find the department that created the Ship Manager.