+ sign to add a line item to a bill is missing in my QB online Cursor Changes

We'll work on resolving this so that you can add additional lines without the need to scroll all the way down, dlandes.

I also tried this in my BQO account and I can still see the option to add a line in the middle of the transaction. However, you need to click on the area or section where you want to insert the additional line. Hovering your mouse over the 9 dot square would only allow you to rearrange the lines.

Once you click on the section, you will see that the 9 dot square will change into a 4 point arrow that indicates where the new line will be added.

Feel free to check out these articles for additional resources when creating bills and payable transactions in QBO:

• Manage Outstanding Balances for Customers and Vendors in QuickBooks Online
• Enter and Manage Bills and Bill Payments in QuickBooks Online

Please don't hesitate to ask more questions in the Community if you require more guidance with QuickBooks. We are here to help, and you're welcome to return anytime you need our support.

Thanks for the reply.  I tried the suggestion and there is no change it will still not work.

Hi dlandes,

I appreciate you following the instructions provided by my colleague and taking the time to give us an update. Let's find out if the missing plus (+) button is caused by random browser issues. 

To initiate the process, we will log into QuickBooks Online (QBO) through a private or incognito window. This guarantees that the pages won't depend on potentially flawed, outdated, or corrupted cached data. Through this approach, the QBO pages will directly fetch current information from Intuit's server, granting us access to newly updated and precise data.

Keyboard shortcuts for opening a private browser:

• Google Chrome and MS Edge: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N

You'll want to log in once more to check if there's a plus icon now. If yes,  clear the cache of your browser. If not, consider using a different browser to determine if the problem is specific to the one you are currently using.

Let me know how the instructions work for you.

I cleared data history in both Microsoft Edge and Chrome I tried both browsers incognito.  I also did a full shutdown of the computer and waited, then started it up again. I am now able to grab a line item and change the order of the line items.  The plus sign is still not appearing when hovering over the 9 Dot square and the cursor still turns into a hand.  Is it a new upgrade that you can rearrange line items but no longer add a line item in between spots?  Instead, you have to rearrange them once they have all been added.  Thanks for offering more suggestions. At minimum this is a workaround and I can get my line items in the proper order.  

I'll share some information regarding the current configuration in QuickBooks Online for adjusting the order of line items within the bill and other transactions.

Currently, the only available option to change the order of line items in QuickBooks Online is to manually rearrange them once all the line items have been added to the transaction. It means that after you have added all the necessary line items, you can simply click and drag the line items to reorder them according to your preferred sequence.

You can visit this article for future purposes: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Feel free to post here again if you have further QuickBooks-related concerns. We are available 24/7 to lend a hand with each of your queries. Stay safe!

The last post stated that we didn't have the option to ad a line in the middle of the bill.  The attached picture shows that there is that option.  I have no idea why it started working again, but this is what stopped working and why I originally posted the question.  Thanks

Quickbooks has gotten so terrible to use.  I am researching other software and plan to change the 6 companies I handle by the end of 2024.  I can't believe that Quickbooks is even remotely satisfied with the quality (or lack there of) of their product.

This was working for me just fine until today.  What exactly is the fix on this?? is there a fix??? This product has become ridiculous.   

I agree.  There is a new issue daily.