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bosseagle43
Level 1
posted
‎November 08, 2022 11:23 AM
last updated ‎November 08, 2022 11:23 AM

Single user

We have a server base and 6 users. I have everyone log out of QuickBooks. I go to the server to login in as admin. When I try to switch to single user. It starts to go into single user then goes back to multi user and says someone just logged in. But it is the same user that I am using to log into QuickBooks. So it shows 2 messenger Icons both under admin user. This keeps me from going into single user and also keeps me from working in the current open quickbooks so I have to task manger it close to log back in. 

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2 Comments 2
SashaMC
Moderator
Moderator
‎November 08, 2022 12:02 PM

Single user

Hey bosseagle43,

 

Welcome to the QuickBooks Community! I will be delighted to assist you here. Let's start off by downloading the QuickBooks Tool Hub and selecting the option Network Issue. Allow the program to do its thing and test by switching to single-user mode. If the problem continues, the next solution would be to use the QuickBooks File Doctor to fix company files and network issues in QuickBooks Desktop.

 

Let me know if that does the trick! I will be on the lookout for your response! See you soon. 

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bosseagle43
Level 1
‎November 08, 2022 01:17 PM

Single user

I have done both and I am sill having the same issues. I will try to disable messenger now and see if that works.
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