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A
adamolson
January 22, 2021
Question

Slow performance

  • January 22, 2021
  • 4 replies
  • 0 views

We are seeing slow performance in opening the files after upgrading to Accountant 2021.

4 replies

C
CharleneMaeFQuickBooks Team
QuickBooks Team
January 22, 2021

I can share some tips on how you can fix this, adamolson.

 

It could be the file size of your company data that causes QuickBooks to perform slow. As the company file increases, the program’s performance decreases. Let's manage your data file to resolve this.

 

Before proceeding, make sure your computer meets the minimum system requirements. You also have to ensure the software is updated to its latest release.
 

 

Once done, I suggest checking these articles for the detailed steps to fix the performance issue of QuickBooks.

 

I've also added an article that has additional steps in fixing the issue: Resolve Desktop Issues.

 

Additionally, I've added our Year-End resources for reference. This helps you complete your year-end task smoothly.

 

Please do let me know if you need more help in accomplishing your other tasks by leaving a comment below. I'll always have your back.

A
adamolsonAuthor
February 2, 2021

This is still occurring.  It is not resolved.  Would moving to the cloud resolve it?

LieraMarie_A
LieraMarie_A
Level 8
February 2, 2021

I'm here to share additional troubleshooting steps to fix this issue right away, @adamolson.

 

Are you referring to the cloud hosting or cloud-based accounting program? For Desktop, you can run and store your data files on a service provider's server. On the other hand, QuickBooks Online is cloud-based and accessible through a web browser. Either way, it's less likely to run program errors since they run through the cloud.

 

Here are some helpful resources for more details:

 

Meanwhile, I suggest running the QuickBooks Diagnostic Tool. It helps fix common errors or issues with Microsoft components the QuickBooks program uses.

  1. Close your QuickBooks.
  2. Download the QuickBooks Tool Hub file.
  3. Open the QuickBookstoolhub.exe file. It gets saved in the download folder.
  4. Follow the on-screen steps to install and agree to the terms and conditions.
  5. Click Finish.
  6. Double-click the icon on your Windows desktop to open the tool hub.
  7. In the QuickBooks Tool Hub, select Program Problems.
  8. Select QuickBooks Program Diagnostic Tool. Let the tool run. It can take up to 20 minutes.
  9. When the tool finishes, restart your computer and relaunch QuickBooks.

 

If the issue persists, you can follow the additional steps outlined in this article: Solutions for When QuickBooks Stops Working.

 

Keep me posted on how this turns out. I want to make sure that everything is taken care of.

M
MakeHenry
March 25, 2022

I appreciate you getting back in the thread, 

It seems you've already tried the necessary troubleshooting steps to fix this issue. Did you also try renaming your QBWUSER.INI file to resolve this? If not, you can perform the following steps:

Open the folder where the QBWUSER.ini file is saved: \Users\[Your user name]\AppData\Local\Intuit\QuickBooks [year]If you can't see the folder, you might need to enable hidden files and folders.
Right-click the QBWUSER.ini file and select Rename.
Add .old at the end of the file name (as in QBWUSER.ini.old).
Rename the EntitlementDataStore.ecml file.
Reopen QuickBooks Desktop.
If you've already tried these steps, you may need to Run the Clean Install Tool or Create a new Windows Admin User. You can refer to this article and go directly to Solution 4 and 5: What to do if you can't open QuickBooks Desktop.

Please let me know the call goes so I can make sure you're fully taken care of. I'll be here to help if you have other questions. Have a good one.

M
MirriamMQuickBooks Team
QuickBooks Team
May 25, 2022
This post has been deleted.

I'm here to share some insight regarding the issue you encounter when using your QuickBooks Desktop (QBDT) account after the upgrade, JohnMartin78.

 

Before I start, I'd like to verify if you encounter some errors when using QBDT? If not, but the program is frozen, these could be the several possible causes:

 

  • Your company name may be too long.
  • You may have a damaged or missing QBWUSER.INI file.
  • You may have corruption on your hard drive.
  • QuickBooks Desktop installation or program file may be damaged.
  • You may have a damaged Windows operating system.

 

To resolve the issue with QBDT, execute the Quick Fix my Program from the QuickBooks Tool Hub. But if you're done with this since you mentioned that you run the tool. I recommend following the Solution 2 found in this article: Fix issues when QuickBooks has stopped working.

 

You'll also want to read this article to learn how to optimize your server and workstations to minimize performance issues in QBDT: Resolve QuickBooks Desktop performance issues: Manage your computers.

 

Please reach out to me here if there's anything I can do to help you succeed. Thanks for dropping in, and wishing you a fantastic rest of your day.

D
Debie_T
June 8, 2022

Hello to everyone....

 

Is there anyone who is still unable to resolve the QuickBooks slow performance issue? If yes, then I'd recommend visit the below-mentioned link......

 

<link removed by moderator>.....

 

M
MirriamMQuickBooks Team
QuickBooks Team
June 8, 2022

Hi there, @Debie_T.

 

I’m glad to hear that running the diagnostic tool resolved your issue in QuickBooks Desktop. And I appreciate you sharing the workaround you performed. It will help others as well who are struggling with the same problem. 

 

In case you need tips and related articles when managing your account, feel free to visit our Community website for more insights.

 

If there's anything else you need help with, please come by the Community. We're here to lend a hand. Wishing you and your business continued success.

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