Hello there, courtneymrshll. A quick data refresh is all the app needs to get back in sync with our system. For Android users, head to the Menu, tap More Options, select Settings, and then choose Refresh Data. Tapping YES to confirm. If you're on iOS, you’ll find these same options by going to the Menu, selecting Settings, and then tapping Refresh Data followed by Refresh Now.
If you’re still experiencing issues after that, uninstalling and reinstalling the QuickBooks app can often resolve any glitches and help the receipt feature work properly again.
If these steps don’t do the trick, the next best move is to contact our live support team for more personalized help.
In the meantime, you can upload your receipt using a web browser to keep moving while we work on the app issue.
Feel free to return if you have follow-up questions.
