I appreciate you for reaching out here in the Community, Njsportsmed.
To better understand the issue and provide you with an effective solution, could you kindly share more details about the error you’re experiencing in the app? Additionally, it would be helpful to know what specific task or activity you were trying to complete when the issue occurred. The more information you provide, the better we’ll be able to assist you.
In the meantime, we can clear the cache and ensure both your app and device software are updated to the latest version, as this often resolves common issues.
For iOS:
- Go to Settings, then tap General.
- Tap iPhone Storage, then tap the QuickBooks Online app.
- Tap Offload App.
This will free up the storage without deleting your app's documents and data.
For Android:
- Go to Menu ☰, then tap More Options ⋮.
- Tap Settings, then Refresh Data.
- Tap YES to confirm.
If the issue persists and you need to handle business tasks, we recommend accessing your QuickBooks Online account through a supported web browser. This allows you to manage your business continuously until the mobile app error is resolved.
If you have any more questions or updates, feel free to reach out again. The community is here to help.
