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NikiTWP
Level 2

"Something went wrong. We are working on it" - How many people are experiencing this on 5/6/24?

All of a sudden this morning, everything is showing the same error message: "Something went wrong. We are working on it"

 

Is there an ETA on a fix?

5 Comments 5
ElevatedOperationsGroup
Level 1

"Something went wrong. We are working on it" - How many people are experiencing this on 5/6/24?

I'm getting the same error when I try to dig into the detail for a report.

CentrodelPueblo
Level 1

"Something went wrong. We are working on it" - How many people are experiencing this on 5/6/24?

Same, trying to create a report and getting this error, ill check back in an hour and see it its resolved.

MarkAngeloG
QuickBooks Team

"Something went wrong. We are working on it" - How many people are experiencing this on 5/6/24?

Hi there, everyone.

 

I understand how important it is to create a detailed report in QuickBooks Online smoothly. Currently, there's an investigation into this issue, and I recommend contacting our support to get updates about the case status. 

 

As for @NikiTWP, I would like to ask what's your specific goal that upon doing so, this error showed up.

 

Rest assured, I'm here to assist you anytime. Any clarification or further details you provide will be much appreciated. 

NikiTWP
Level 2

"Something went wrong. We are working on it" - How many people are experiencing this on 5/6/24?

I'm trying to get into Balance Sheet items, so that I can update Journal Entries. I also tried to get into Profit & Loss balances for the same thing and got the same error message.

 

I left for an hour and a half and I'm still experiencing the issue. I'm hamstrung and can't do my job until this is fixed!

NikiTWP
Level 2

"Something went wrong. We are working on it" - How many people are experiencing this on 5/6/24?

I am trying to drill into Balance Sheet items in order to update Journal Entries. I have also tried doing the same from the Profit & Loss report and got the same error message. 

 

I left for an hour and a half and am still experiencing this problem. I'm hamstrung and cannot complete my work with this eroor continuing.

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