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TheCoolBookkeeper
Level 1
posted
‎March 13, 2024 10:44 AM
last updated ‎March 13, 2024 10:44 AM

Still getting lock-out message to update Credit Card

I recently asked a question about removing unauthorized users and updating my credit card, because when I log into my software (QB desktop), I get a message that says I'll be locked out of my QB unless I update my care before March 24, and when I tried to go from that message to updating my card, it only gave a former employee as an option to choose.  Quickbooks Community did respond to me, and I got a somewhat helpful reply, which I truly appreciate. However, even as I followed the instructions there, it took me some random guesses of how to get to my account (because 2 of the options to click on ended with a message saying "cannot find any companies associated with that account"-- but when I did finally get to a page showing my company, and my name:   it shows no unauthorized users, and an updated credit card. I'm still concerned, though, because I get that "you'll be locked out message."  Does anyone know whether I will truly be locked out? Do I just have to wait and see? 

Feeling quite concerned.... !

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1 Comment 1
SirielJeaB
QuickBooks Team
QuickBooks Team
‎March 13, 2024 12:56 PM

Still getting lock-out message to update Credit Card

I understand how important it is for you to fix any errors in QuickBooks so that you can use it effectively, TheCoolBookkeeper. Let me help you get back on track.

 

I appreciate your troubleshooting efforts in resolving your concern. Since the issue persists after performing some instructions, I recommend installing the latest update for your version of QuickBooks Desktop. This often fixes errors and ensures you have the latest features and fixes. 

 

Moreover, QuickBooks Tool Hub is a software that offers a range of tools to help you troubleshoot and fix common QuickBooks Desktop issues. This one-stop solution can help you resolve minor bugs and common program-related problems that you may encounter while working in QuickBooks. Let's download and install QuickBooks Tool Hub to streamline your QuickBooks experience. Here's how:

 

  1. Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub.
  2. Open the QuickBooksToolHub.exe file you downloaded. You can find it in your Downloads folder or where you downloaded it.
  3. Follow the on-screen instructions to install and agree to the terms and conditions.
  4. Double-click the icon on your Windows desktop to open the tool hub.
  5. Once opened, look for Program Problems, then select Quick Fix my Program.
  6. Start QuickBooks Desktop and open your data file.

 

For additional details, please check out this article:  Fix Common Problems and Errors With the QuickBooks Desktop Tool Hub.

 

I also suggest contacting our Live Support Team again. They're equipped and experienced in reviewing account details and can even set up a screen-sharing session to provide you with further assistance.

 

If you encounter any issues with your QuickBooks Desktop company file moving forward, I recommend reading this article: Verify and Rebuild Data in QuickBooks Desktop. This article provides a detailed guide to identifying and resolving the most common issues that may arise with your company file. 

 

I'm looking forward to getting back to you if you have something to ask about handling users and credit card information. Simply hit the Reply button below, and I'll be ready to guide the processes you need. Keep safe.

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