When I go to Make a Deposit, there is usually just a dot in between account number and account name, but now there is this question mark symbol. And when I tab over, i receive this dialogue box that says 'Account not found' and other symbols show up where there is usually just a dot. I definitely do have this account in my chart of accounts. I've already tried upgrading to QuickBooks and have done my Windows 10 update, version 1909. Thank you for any help!
The accounts in the Chart of Accounts can be damaged when your data starts giving you error messages like the one in your screenshot above. You can fix this by resorting to your lists back to the default order. Here's how:
Choose the Lists menu and click Chart of Accounts.
Select the Include Inactive checkbox.
3. From the Account drop-down, pick Re-sort List.
4. Press OK when prompted.
Now your Chart of Accounts is in the original order that it started. If you still hit a snag, I suggest running a verify and rebuild of your company file. This will point out any data integrity issues and allow you to fix them.
Please don't hesitate to touch base with me here if you need any additional assistance. I look forward to hearing from you again.
The Resort List option did not work. I will have a look into verify and rebuild, however as I tried my file on another computer and everything looked great, so I don't think my data is corrupt.
I also upgraded my software after having this problem, so it's not the software either.
I talked to a local technician, and he suggested that Windows might be the problem. But before replacing our Windows and having to reinstall all my apps and software, I thought I'd check in with the Quickbooks community.