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CashFlowDoctor
Level 2

Subscription option

My new client free 30 days trial is already expired. The client is about to subscribe the monthly payments but the version to be subscribed is only the QBO advanced which is quite expensive considering the size of the business.  Simple Start or Essentials version is enough. Is there a way I can downgrade to either of the two version for the subscription?

Solved
Best answer December 28, 2020

Best Answers
SolarRed
Level 3

Subscription option

Fiat Lux - ASIA
Level 15

Subscription option

@CashFlowDoctor 

If your client was opening the trial account of QBO Advanced, they have to pay it with the regular rate prior to downgrade the plan. I would recommend to open a new blank QBO account instead.

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

 

View solution in original post

11 Comments 11
SolarRed
Level 3

Subscription option

Check this article and scroll down to the bottom Step 3: Downgrade your plan - https://quickbooks.intuit.com/learn-support/en-us/manage-users/downgrade-your-quickbooks-online-plan...

Fiat Lux - ASIA
Level 15

Subscription option

@CashFlowDoctor 

If your client was opening the trial account of QBO Advanced, they have to pay it with the regular rate prior to downgrade the plan. I would recommend to open a new blank QBO account instead.

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

 

wacaysmahdi123
Level 1

Subscription option

Hi too

 

wacaysmahdi123
Level 1

Subscription option

Dear Intuit Team,

Can you help me how to subscribe the QuickBooks Online Plus Version

 

Fiat Lux - ASIA
Level 15

Subscription option

@wacaysmahdi123 

Prepare your credit card and hit the Buy button.

https:// quickbooks.grsm.io/US

https:// quickbooks.grsm.io/us-promo

 

cdilisio
Level 1

Subscription option

I am VERY DISAPPOINTED with QB On-Line and customer service.  I received an $860 bill on my business credit card for Qb Plus when I only wanted QB Essentials.  I'm a consultant and don't need inventory, payroll, or some other features.  I called QB customer service and was told I can downgrade, but I have to pay the $860 for QB Plus and $270 for QB Essentials.  WHAT?  That isn't a downgrade, it's a ripoff.  

 

I called my bank (Wells Fargo) and disputed the $860 payment.  All I wanted to do was downgrade to QB Essentials and then keep working with QB.  Now they have suspended my account, and my ONLY OPTION is to "RESUBSCRIBE" at the $860 level.  This is highway robbery.  

 

QB you have some very predatory practices and I have been a long time Quicken, Quickbooks, Quickbooks Online, and Turbotax user.  This is causing me to rethink my relationship with QB.

 

 

Fiat Lux - ASIA
Level 15

Subscription option

@cdilisio 

Did you pay for QB Online US version or another region?

cdilisio
Level 1

Subscription option

Not a SOLUTION.  I need a refund and my current account is now suspended.  HELP.

cdilisio
Level 1

Subscription option

Maybe I will more to Freshbook....

Fiat Lux - ASIA
Level 15

Subscription option


@cdilisio wrote:

Maybe I will more to Freshbook....


 

Maybe. You can also purchase a 3rd party conversion service if required.

ShiellaGraceA
QuickBooks Team

Subscription option

This isn't the impression we want to leave you with, @cdilisio.

 

I have shared your complaint with my team and someone may reach out to you soon to discuss your case further. .

 

Please know that we're always here if case you need help with anything else. Take care and have a good one.

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