sync with gopayment account to quickbooks POS

Good afternoon, @rwcjr. 

It's great to see you back in the Community. Let's work together to get this two synced back up. 

We can try a few steps to help get this resolved. Follow the instructions below: 

In QuickBooks Desktop Point of Sale

1. Sign in to your Intuit Payments Account.
2. On the upper right, select the $ Sign In icon. If you have multiple accounts, choose the account you wish to use.
3. Once complete, click the cloud ☁ icon on the upper right.
4. Pick View Sync Preferences where:
   • Mobile sync can be turned on or off.
   • You can increase or decrease sync frequency.
5. Tap Sync Data and then Save.

For further details, check out this guide: Connect GoPayment to QuickBooks Desktop Point of Sale. 

This should do the trick. I'm only a post away if you have any other questions. Have a wonderful day! 

thanks for replying

ok i signed in but I am not given the option of which account to choose from even though I have 2 accounts: one for gopayment and the other for my POS regular account.  How do we fix?  thanks

Thanks..  I did follow those instructions but only one of my accounts shows up.  There is not the option of the gopayment account.  What is next procedure? thanks

Thanks for getting back here, rwcjr.

To verify, do you have the same login credentials for these two accounts? If so, and you're unable to find the GoPayment account after following the steps above, I recommend reaching out to our Customer Care Team. They can review your account and investigate what's causing this and help you sync the data.

You can click the Chat with us link or get the phone number in this article: Contact Payments or Point of Sale Support.

I'll also add this guide to learn more about QuickBooks Point of Sale: QuickBooks Point of Sale (POS) FAQ.

Please don't hesitate to reply on this thread if you have any additional questions or need help with other task in your account. We're always available to help you out. 

thanks I will call tomorrow

After talking with an Intuit agent I did get instructions through the "interview" section under File.  And received further instructions from another agent about manually inputting a gopayment charge.  My sync with gopayment currently downloads everything from the past 4 or 5 years, so I cannot use the sync but at least I have a work around until Intuit engineers solve the above problem.

thanks