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Kitkat2
Level 3

Tax ID Error

I signed into QB this morning and now received an error for Tax ID's.  I click on every vendor and the tax ID shows up as a bunch of letters and symbols.  How does that corrected as I don't have time to re-enter tax ID's for all my vendors. What caused this to happen?  I used Premier Contractor Edition 2019.

Solved
Best answer May 09, 2021

Best Answers
Ryan_M
Moderator

Tax ID Error

Hi @cf48,

 

Thank you for joining the thread. I'll point you in the right direction for support about your concern in QuickBooks Desktop (QBDT).

 

We have an open investigation for this specific issue you stated above. So at this point, I suggest you contact our Technical Support for assistance. They can add you to the list of our affected users, and you'll receive a notification email when there's an update available. 

 

The steps on how you can proceed are in this article: Contact QuickBooks Desktop support. Please take note of their operating hours, so you know when they're available.

 

Drop a comment below if you have other questions about your QBDT company. I'll get back to you as soon as I can. 

View solution in original post

9 Comments 9
KlentB
Moderator

Tax ID Error

Thanks for checking out the Community space, Kitkat2.

 

I've checked your post and found that you've posted similar questions twice. Please know that the duplicate one was already answered by my colleague, Jen_D. 

 

You can view her answer through this link where she shared some information and updates about the ongoing investigation of tax ID error: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-error-message-vendor-tax-id-num....


In addition, you can always visit our Expenses and vendors page if you need some guides and reference in managing your expenses.

 

Feel free to reach out to me again with any concerns you may have. I'll be more than happy to assist you again.

Kitkat2
Level 3

Tax ID Error

I apologize for posting twice. I wasn't sure if that item was closed so I posted my own.  It seems that every time Microsoft updates their software is when this issue happens.

cf48
Level 1

Tax ID Error

when i tried to open QB it asked me for an id/password, never did this before. Then as I tried to enter information for a vendor I got an error response on the tax id. I opened the vendor id and found out all the information about the vendor is missing and the tax id is a mixture of junk letters/numbers. It doesn't let me correct the tax id. All the vendors I have are all missing their original information. I'm trying to figure out how to get this information back as well as understand what caused this problem.

Ryan_M
Moderator

Tax ID Error

Hi @cf48,

 

Thank you for joining the thread. I'll point you in the right direction for support about your concern in QuickBooks Desktop (QBDT).

 

We have an open investigation for this specific issue you stated above. So at this point, I suggest you contact our Technical Support for assistance. They can add you to the list of our affected users, and you'll receive a notification email when there's an update available. 

 

The steps on how you can proceed are in this article: Contact QuickBooks Desktop support. Please take note of their operating hours, so you know when they're available.

 

Drop a comment below if you have other questions about your QBDT company. I'll get back to you as soon as I can. 

BBuser
Level 1

Tax ID Error

Ryan,

 

is this marked as solved because you solved it? If so, i would really appreciate the solution.

 

I have the same problem but unfortunately tech support hasn't been able to fix it. I've tried calling in the past 3 days and have waited on the line for over an hour each time and still can't get this resolved. Very unfortunate.

JoesemM
Moderator

Tax ID Error

Thanks for joining this thread, @BBuser.I can share some more information about this error you're getting in QuickBooks Desktop.

 

I've checked our record and found out that the investigation mentioned by Ryan_M is still In Progress. Our engineers are working on the fix and were looking into getting it available as soon as possible.

 

For now, you can follow the few solutions provided by our engineers that can be done on your end. Let me show you how.

 

Solution 1: Run QuickBooks as Admin.

 

  1. Right-click on the QuickBooks icon on your Desktop.
  2. Choose Properties and select Compatibility on the next window.
  3. Check the box for Run this program as an administrator.
  4. Click App and OK.

 

Solution 2: Set up firewall port exemptions. This unblocks internet access to specific QuickBooks programs.

 

Solution 3: Create Windows users and give them administrator rights.

 

If non of the solutions will work for you, please contact our QuickBooks Support team. That way, they can get your account details in a more secure environment and subscribe to the ticket for immediate updates. Provide the investigation number INV-51858 to our agents for faster tracking.

 

I appreciate your patience as we're working on this. Don't hesitate to leave a comment below if you have any other questions. I'm always here to help.

AmyB_15
Level 1

Tax ID Error

Are you joking? We are paying you to correctly e-file 1099s. When I spoke to your team they could not confirm the IRS would accept the 1099s. I just paid you to file! I am not concerned about the money, I am concerned about the IRS. Your software has the issue - I need to ask our attorney if I need to file again! Call me please!

bananaphone
Level 1

Tax ID Error

I am having the same issue.

What needs too be done to fi\x this?  I need to prepare 1099's and need this information to be correct.

 

SB

Tori B
QuickBooks Team

Tax ID Error

Thanks for following along with the thread and sharing your concerns, @bananaphone.

 

I reviewed our investigation, it has been marked as closed. 

 

To clarify, have you tried opening QuickBooks as the system admin, setting firewall ports, or creating a new windows user as my colleague has mentioned above? If not, I encourage you to give those troubleshooting steps a try, as they are the guided steps our Engineering Team has provided to resolve the error. 

 

I'm including some steps and help guides to walk you through the process of each solution, in case you've not got the chance to try them yet. 

 

  1. Change all QuickBooks users passwords to a complex password (at least 7 characters including 1 uppercase letter and 1 number).
  2. Run QuickBooks as Admin (Right click the QB icon> Properties> Compatibility> check the box to run as Admin> Save and close).
  3. Set up Firewall ports- https://quickbooks.intuit.com/learn-support/en-us/access-data-remotely/set-up-firewall-and-security-...
  4. Create a new Windows user- https://quickbooks.intuit.com/learn-support/en-us/multi-user-mode/create-windows-users-and-give-them...

 

If you continue to have issues with the error, I recommend contacting our Technical Support Team for further review. This way, one of our agents can investigate this matter further and if needed, can send this issue back to our Engineer's. 

 

Please let me know if there is anything else I can assist you with today. I'm always around to lend a hand. Take care! 

 

 

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