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We are having an issue with QB crashing. I called yesterday and jumped thru all of the regular hoops - it worked once and then not again. The only way it works is disconnected from the internet. Because of the reinstall yesterday, there isn't an installed tax table so we have to calculate the taxes. Is it possible to download a tax table outside of the program and then put in the correct directory for QB to find it? Also, note that technical support should have recognized that what we did yesterday wouldn't fix the issue of what is evidently a known problem.
Hello there, @lat1964.
I have checked our records and confirm an ongoing issue about QuickBooks Desktop (QBDT) stopped working when trying to open a company file. I suggest reaching out to our Customer Care Team so they can add you to the list of affected users. From there, you'll get a notification once this issue gets resolved.
To reach them, here's how:
You can also check out this link for more information on how to contact them: Contact QuickBooks Desktop support. Ensure to review their support hours, so you'll know when agents are available.
On the other hand, downloading a Tax table outside the program isn't possible.
For future help, you can always visit our Help Articles hub for QBDT in case you need some related references in managing your account and other related transactions.
If there's anything else you need help with, please let me know by commenting below. I'm always here to answer any questions you may have. Take care.
I don't think I can add us to the list through help because QBDT will crash when opened and connected to the internet.
Hey there, @lat1964.
Thanks for coming back to us. I can point you in the right direction to get in touch with our Support Team.
Since the system keeps crashing and you're unable to go through the Help menu in the product, use this link to chat or get a callback with them:
All you need to do is fill out the required fields so the expert has some knowledge of your issue before getting back to you.
This should do the trick. Don't forget to keep us updated on how the chat or call goes. I'll be back around shortly to check in!
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