It can be challenging, Glen. I appreciate the troubleshooting steps you have performed. Let me point to the right direction of support.
Upon checking, we have an ongoing investigation about scanning barcodes in the QuickBooks Desktop mobile app not increasing quantity. With that, I recommend contacting our Customer Care Team. This way, you'll be listed as one of the affected users and you'll be notified about the progress of this investigation.
Here's how:
- Open QuickBooks.
- Go to Help, then select QuickBooks Desktop Help/Contact Us.
- Select Contact Us.
- Give a brief description of your issue, then click Continue.
- Sign in to your Intuit account, select Continue, and then Continue with my account.
- We'll email you a single-use code. Enter your code and select Continue.
- Choose to chat with us or Have us call you.
To determine their availability, check out their support hours.
Moreover, I'll include these resources about staying on top of your inventory movement and using barcodes to make data entry faster and easier:
We appreciate your patience during this time. Rest assured, our Product Engineers are actively working to resolve this investigation promptly. Should you have further concerns about managing Barcode scanners, hit the Reply button. I'll get back to you as soon as I can. Take care!
