The software just by itself switched all of my transactions to personal, and customer service agents won't reply to me. Has anyone else had this happen?

Accurate transactions are essential in QuickBooks Self-Employed, and we understand how challenging it is to have them altered without your input, Trevor.

For help with bank transaction issues, we recommend reaching out to our Live Support team again. Please know that they can review your concern and ensure you'll now receive the necessary assistance.

Here's how to contact:

1. In your QuickBooks account, click the Help icon.
2. Select the Search tab and enter a keyword related to your concern.
3. Click Contact Us and choose a way to connect with us.

Don’t hesitate to get in touch with us if you have more questions. We’re here to help in any way we can.

I tried getting in the support chat. The first agent exited the chat without replying to me and the second one I also got no response or activity of any kind. That’s why I asked the question here. 

I tried that, twice. As stated in my original post. Got no response. One agent even left the chat entirely. 

Not only did the software on its own accord change ALL of my transactions before June of this year to personal, including federal tax payments and income and all business expenses and income, it also disabled all rules and automations I had set up. I spent two hours this afternoon going through my entire year to re assign every transaction because your software undid EVERYTHING and EVERY transaction 

I think this is my last straw and I’ll be switching to another software soon. You charge more than everyone and have doubled the price in two years and the customer service is awful. You can’t even read my whole post where I said I already tried a support that twice. 

@trevormcgoldrick this sounds like it's been an incredibly frustrating experience. I want to assure you that we're taking action to get this resolved.

One of our experts will be reaching out to you soon with an update and the next steps.