The system shows white screen when I am login

Hello there, nataliia drobot.

I’ll help make sure you can log in to QuickBooks smoothly. Let’s run some basic troubleshooting steps to rectify the issue.

When there are too many files stored in your browser, it can cause issues such as buttons not working correctly or partially loaded webpages. Let’s sign in to QuickBooks Online via a private window or incognito since it doesn’t utilize the existing cache data.

To open private browsing:

• For Google Chrome browser: Ctrl + Shift + N
• For Mozilla Firefox browser: Ctrl + Shift + P
• For Safari browser: Command + Shift + N
• For Microsoft Edge: Ctrl + Shift + P

If you’re able to sign in to your account successfully, clear the cache of your regular browser. You should periodically perform this process to boost the overall performance of the application and browser. Alternatively, try other supported browsers when logging in to your account.

I’m adding an article that contains solutions when you’re unable to log in to your account: Get help if you can't sign in to your QuickBooks Online account. The troubleshooting is scenario-based, and I recommend you select the one that fits your situation.

For tips on how to improve the online program’s performance, you can browse through this article: Why is my QuickBooks Online slow?

Feel free to visit the Community again if you have questions or login concerns. I’ll get back to help and make sure you’re taken care of. Have a good one.

It doesn't help :(

Please, answer, because I have the same problem. Nothing helps. 

Please, answer, because I have the same problem. Nothing helps. 

I can share additional information to help you fix the error you're encountering, @nataliia drobot and @Tacans AG. 

If you've already tried clearing your browser's cache and still gets the error, then I suggest reaching out to our Customer Support team. They can get into your account in a secure environment, isolate the error you're having and help you in resolving it. 

You can reach them by going to the Help icon at the top right of the account. Follow the steps below: 

1. Go to the Help icon to connect to a live support agent. 
2. Click on the Contact Us button and provide some details about this concern.
3. Provide us with some information about your concern in the What can we help you with? box and click on Continue.
4. You'll now be provided options on how to connect to our Customer Support.

You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

After you log in successfully, you can check some video tutorials that can help you achieve basic tasks in QuickBooks Online: Video tutorials for QuickBooks Online.

You can always get back to me if you have questions or other concerns by leaving a comment below. I'm always here to assist. Have a great rest of the day.

Hi, I found the solution. You need to enter to Quickbooks via VPN. 

All these advises don't work. The only helps to use VPN in Opera.