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usertessa
Level 1

This week, Quickbooks online has been going PAINFULLY slow. WHAT IS THE DEAL????

In the past 3 days, the amount of lag I experience with QB has been horrible.  Is anyone else experiencing this?  Is there a fix?
5 Comments 5
Just_me
Level 10

This week, Quickbooks online has been going PAINFULLY slow. WHAT IS THE DEAL????

We've had the same issue this entire week.  It's ridiculous!!  

Just_me
Level 10

This week, Quickbooks online has been going PAINFULLY slow. WHAT IS THE DEAL????

Oh, and clearing the browser is NOT the problem.  It's been cleared.  QBO just SUCKS!!  

Clark_B
QuickBooks Team

This week, Quickbooks online has been going PAINFULLY slow. WHAT IS THE DEAL????

I appreciate you for bringing this to our attention, @usertessa, @Just_me.

 

I know how you're feeling about the slow performance of QuickBooks Online (QBO). Let me impart a few details on this to resolve the issue.

 

To begin with, it's imperative to note that there is a 10-second waiting period for QBO's initiation. Our systems undergo constant monitoring to ensure that we meet this target. However, it's important to remember that since this program is web-based, its efficacy largely hinges on the processing power of your device or computer. The amount of memory (RAM) available and the bandwidth of your internet connection are critical factors that determine whether the program will function optimally.

 

To speed up its performance, ensure to consider the following:

 

  • Ensure you have the most recent version of Google Chrome by going to the Chrome menu, selecting Help, and then clicking on About Google Chrome.
  • Check that your operating system is up to date and you meet or exceed the System Requirements for QuickBooks Online.
  • Verify your internet speed (bandwidth) is not limiting your QuickBooks Online experience. Run a Google Speed Test to confirm your bandwidth/the speed of your connection. To better understand the results of the Google Speed Test, be sure to read over how the results are determined and what they mean.

 

For more detailed information, check out this article: Why is my QuickBooks Online Slow?

 

If the issue persists, I recommend contacting our support team. Our team will take a closer look at the situation and provide a resolution on why QuickBooks keeps running very slowly.

 

In addition, you can browse our Community Articles to see some related posts that may also help you in your future transactions.

 

I'll be here if you need further assistance in leveling up QuickBooks Online's performance. Just leave a comment below and I'll get back to you.

Just_me
Level 10

This week, Quickbooks online has been going PAINFULLY slow. WHAT IS THE DEAL????

**Insert eyeroll here** 

MatiasFernandez
Level 1

This week, Quickbooks online has been going PAINFULLY slow. WHAT IS THE DEAL????

This week, QBO pages have been taking more than 30 seconds to load consistently. I'm hitting the 30 second Chrome timeout prompt all the time, sometimes multiple times before the page actually loads. A 10 second target for every interaction is not acceptable and any software engineer who says that has no idea what they're talking about.

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