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samwolkoff
Level 1

"Transaction data has changed" when trying to print invoice

When trying to print an invoice from one of our company files the notification labeled "Transaction data has changed" appears with the message: "Another user has made changes to this Invoice or a transaction that is linked to it.  QuickBooks will refresh the data for this invoice."  Clicking ok and letting the data refresh works and allows us to print, but this happens for every invoice that is printed, only after pressing the print button.  This did not happen previously.  Is there a solution to this issue?  Thanks. 

6 Comments 6
MarsStephanieL
QuickBooks Team

"Transaction data has changed" when trying to print invoice

Hi there, @samwolkoff. I'm here to help you fix this recurring issue when printing your invoice in QuickBooks Desktop (QBDT).

 

This error message defined the issue. In this case, we can check if someone is making any changes with the invoice or the transactions linked to it such as the estimate or the payment.

However, if this doesn't fix the issue I'd recommend updating the QBDT program. This process gets the updates of bug fixes and installs new enhancements made. To do that, you can follow the steps below:

 

  1. Go to the Help menu and select Update QuickBooks Desktop.
  2. Click on the Update Now tab and tick the Reset Update box.
  3. Select Get Updates and wait for the update to complete.
  4. Click Close once done.

 

Then, restart the program and try printing the invoice. Let's check if it's still showing the same error message. If the error is still there, run Verify tool. This tool will help assess if there is a data issue that might cause the error to appear. If there are any data errors found, run the Rebuild tool to fix them. Before doing it, ensure that you have a backup file ready just in case you'll encounter any error throughout the process.

 

For more details about the data troubleshooting method, you can check out this reference: Verify and Rebuild Data in QuickBooks Desktop. It contains the complete steps on fixing data issues and backup your data.

 

Moreover, you can review this reference that you can use in the future whenever you need to track your business transactions, inventory, and not limited to financial reports in QBDT: Understand reports.

I'll always be here if you need further assistance with the error when printing an invoice. Don't hesitate to comment below, I'll be sure to get back to you. Take care!

samwolkoff
Level 1

"Transaction data has changed" when trying to print invoice

We tried updating QBDT and the error message changed to "Another user has made changes to this invoice or a transaction that is linked to it.  Quickbooks will refresh the data for this invoice." even though there was only one user logged in at the time of testing.  We will verify and rebuild the company file this weekend and the user will test on Monday.  I'll let you know how it turns out.  Thanks.  

samwolkoff
Level 1

"Transaction data has changed" when trying to print invoice

Hello @MarsStephanieL, we have tried both of the suggestions below and the issue is still happening.  When trying to verify the company file there was no issues found.  After verifying the file the issue temporarily went away but quickly returned.  Any other suggestions to try?  Thanks!

Ethel_A
QuickBooks Team

"Transaction data has changed" when trying to print invoice

Thank you for getting back to us, @samwolkoff. I will be adding some information concerning the error when printing an invoice.

 

These issues usually occur when another user performs a QuickBooks task that can only be done by one user at a time, even in multi-user mode.

 

In that instance, you can begin working on your task as soon as the other user has completed theirs. If you know who the user is, you might want to contact them and ask if they might give you a heads-up when they're finished.

 

If you're sure the problem is not because of another user, try these workarounds in these articles:

 

Tag me in the comments below if you have other questions about printing in QBDT. I'll be sure to get back to you.

samwolkoff
Level 1

"Transaction data has changed" when trying to print invoice

After many months we have finished all the suggested solutions with the issue still happening.  After repairing the company file and its few errors the issue went away briefly but came back again.  Reinstalling QuickBooks server also did not solve the issue.  I'm wondering if there is a more complete way to repair the company file?  Or if there is any other suggestions for repairing. 

SashaMC
Moderator

"Transaction data has changed" when trying to print invoice

Hello samwolkoff,

 

Thanks for chiming in, and I appreciate your patience! Seeing that you have done all our suggested solutions and still have no luck, let's go ahead and reach out to our Support Team. They will be able to investigate further and possibly escalate this case! Here is how to connect with us:

 

  1. Within your QuickBooks Desktop, click Help at the top menu bar.
  2. Enter a brief description of your concern, then click Contact Us.
  3. To the correct support expert, we need to know what type of question you have. Give a brief description of your issue and click Continue.
  4. We'll provide you with a few options. You choose which one is best for you.

 

Let me know how the conversation goes! If you have any other questions, please let us know! The Community and I are here to help! Bye for now. 

 

 

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