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I'd like to make sure we're on the same page, melindastorm.
Are you trying to send your tax information from QuickBooks Self-Employed to TurboTax Online? If so, you can follow the steps below.
Note: To connect both program, make sure you are using the same login credentials. Then, review the information before exporting them to TurboTax.
For the bundled plan, here are the steps:
Once you're finished with the self-employed questions, you will then see data. Then QuickBooks Self-Employed sends your total income to TurboTax.
To check for the non-bundle information, here's an article: Send your tax info to TurboTax Online (Self-Employed or Live)
You can also open this article link on how do I send my QuickBooks Self-Employed tax information to TurboTax?.
If exporting the data fails, I'd recommend reaching out to our Customer Care Team by following these steps:
You can always get back to us if there's anything else you need. Thanks.