Thank you for taking the time to reach out to the QuickBooks Community for support. I hope you're enjoying the day so far.
To better understand what you're seeing, would you mind sharing a screenshot of the error and your options? This way, I can take a deeper look into this concern and see what options you have available. Also, you mention you're trying to add a resolving transaction. Do you care to explain what type of transaction this is? Is it the same as a Journal Entry?
While I await your response, feel free to check out our guide for adding, matching, and excluding bank transactions that I've included below.