Trying to update deductions and they will not load. Keep getting "Something went wrong error"

I'll help you with updating your employee's deductions in QuickBooks Online (QBO), cghowell.

You should be able to update the deductions through the employee's profile. Since you're getting an error message, you can try replicating the steps through an incognito window. It's a great place to identify issues in the browser you're using. To save you time, use these keyboard shortcuts:

• Google Chrome: press Ctrl + Shift + N  
• Mozilla Firefox: press Ctrl + Shift + P
• Safari: press Command + Shift + N

From there, modify the employee's deductions.

1. Go to the Payroll menu, then select Employees.
2. Select the employee's name.
3. Click on Edit or pencil icon next to Pay.
4. Make the necessary changes.
5. Tap Done when completed.

You can also check out these articles for more resources:

• Add or edit a deduction or contribution
• Change or delete a payroll deduction item
• Set up voluntary deductions in Online Payroll

If it works fine, go back to your original browser and clear its cache to start fresh. You can also use another supported and up-to-date browser to narrow down the result.

After modifying the deductions, you can get more tips about running your other payroll transactions through this link: Help on common payroll topics.

If you need additional assistance with updating your employee's deductions or contributions, let me know by adding a comment below. I'm more than happy to help. Wishing you a good one!

Did you get this?  Mine's not working either.

Getting the same message

Thank you for posting here in the Community, @Bec2.

I've checked that you've posted the same question twice and my colleague has already added an answer. If you haven't been notified of the new response, check this link. 

If you need further assistance, don't hesitate to leave a comment below. I'm always here to help.