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satC
Level 3

Unable to access company file using QB accountant 2019 desktop

Hi ,
Recently we purchased QB accountant 2019 desktop version. Installation successful. But when trying to access company file facing issues. PFA screenshots for the reference.

 

Any help appreciated.

Thanks,

Sateesh

7 Comments 7
Fiat Lux - ASIA
Level 15

Unable to access company file using QB accountant 2019 desktop

I see no screenshot. Which QB Desktop year version do you need to open on your version? 

SashaMC
Moderator

Unable to access company file using QB accountant 2019 desktop

Hey Sateesh, 

 

Thank you for reaching out to the QuickBooks Community! Could you go ahead and upload the screenshot once again because I'm not able to see it. Furthermore, is there any error message you are seeing? 

 

I will be looking forward to your response to assist you further! Take care for now. 

 

satC
Level 3

Unable to access company file using QB accountant 2019 desktop

PFA screenshot

SashaMC
Moderator

Unable to access company file using QB accountant 2019 desktop

Hey satC,

 

Thank you for uploading the screenshot. Have you selected the option Download, and if so, do any error messages pop up? If you haven't, click that option. Here is a link to download the newest QuickBooks File Doctor. Please note that if you have an existing version of the File Doctor, uninstall that program use the link mentioned above to fix the damages to your company file.

 

Please let me know how it goes. I will be on the lookout for your reply. Bye for now. 

 

 

satC
Level 3

Unable to access company file using QB accountant 2019 desktop

Hi,

Thanks you for the reply. But I'm unable to find any link to download the file doctor bits.

 

Thanks,

Sateesh

Candice C
QuickBooks Team

Unable to access company file using QB accountant 2019 desktop

Good morning, @satC

 

Thanks for reaching back on this thread. Allow me to point you in the right place. 

 

Since the steps didn't work, I recommend contacting our Customer Support Team for further assistance. They'll be able to help walk you through the instructions to get this resolved. Here's how: 

 

  1. Go to the Help menu. 
  2. Press the QuickBooks Desktop Help option. 
  3. Click the Contact Us hyperlink.
  4. Give a brief description of the issue and hit Let's talk
  5. Scroll down and select to Get a callback

 

It's that easy! 

 

Keep us updated on this problem and how the phone call goes. I'm only a post away if you need me again. Take care! 

satC
Level 3

Unable to access company file using QB accountant 2019 desktop

Hi,
When I'm trying to access file doctor attached configuration issue is occurring. Even though waiting of more than hours same popup is displaying.

 

Thanks

Sateesh

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