Unable to close books. It gives error- You and Sayali Yevale were working on this at the same time. Sayali Yevale finished before you did, so your work was not saved.

I appreciate the details you’ve provided, Sy.

The error you’re encountering happens when QBO detects that the same user is working on the same section in multiple sessions or devices simultaneously, which can cause conflicts and prevent your work from being saved properly. Also, a slow or unstable internet connection can sometimes interfere with QuickBooks’ ability to process changes or sync data efficiently, leading to errors like this when closing books.

To resolve this error, we can start by refreshing your browser using the refresh button or pressing Ctrl + R (Windows) or Command + R (Mac).

If the error persists, log out of QuickBooks Online completely to ensure all active sessions are closed, then log back into your account and immediately try to close the books again. Alternatively, you can open your QBO sandbox in a supported browser such as Google Chrome, Firefox, or Safari.

Keep me posted if you have any additional questions or queries. We are available 24/7 to further assist you.

Hi, Sy.

Just checking in to see if the solution we shared worked for you.

Did it fix the issue, or are you still having trouble?

Happy to help if you need any more assistance!