cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Level 1

Unable to connect my USBank accounts onto quickbooks online error code 103 and sometimes code 187

 
12 Comments
Highlighted
Moderator

Unable to connect my USBank accounts onto quickbooks online error code 103 and sometimes code 187

Hi there, @noahgwartney.

 

Thank you for taking the time posting in the Community. Allow me to help share some updates about connecting the US Bank accounts into QuickBooks Online. 

 

Currently, there are reports about transactions not updating in the bank feed. Our online banking team is currently investigating this issue, and they're diligently working to get it fixed. 

 

In the meantime, I recommend reaching out to our Customer Care support to add your account details to our affected user's list. Rest assured that updates will be sent to you once this gets resolved. 

 

Here's how you can reach them:

  1. Sign in to your QuickBooks Online account.
  2. At the top right, click the Help icon.
  3. At the bottom, click Contact Us.

That should point you in the right direction today.

 

I appreciate your patience while we look into this. If you have any other concerns, please don't hesitate to visit us again. I'm always here to help. Wishing you the best.

Highlighted
Level 1

Unable to connect my USBank accounts onto quickbooks online error code 103 and sometimes code 187

Has your issue been fixed/resolved? I started having issues with this on the 21st and still have no resolution. 

Highlighted
Moderator

Unable to connect my USBank accounts onto quickbooks online error code 103 and sometimes code 187

Hello there, amyhill.

 

I want this banking errors to be taken care of. Let me help you get rid of these errors in QuickBooks Online (QBO).

 

Error 103 is confirmed to be a valid login error. While the Error 187 means you have answered a security question incorrectly. This can happen when your financial institution has additional security requirements, which can include a security question or one-time passcode.

 

You can refer to these articles for the steps on how to resolve the following banking errors:

Please log in to the U.S. Bank website and attempt to access your account from there. If you are able to log in, please return to our product and update the account credentials.

 

Just in case you need help with something else from a live technical support, feel free to reach them out through the steps below:

  1. Sign in to your QuickBooks Online company.
  2. Click the Help icon in the upper right of the screen.
  3. Select Contact US on the pop-up. 
  4. Enter what you're needing assistance with in the How can we help? field and choose Continue
  5. Click Get a callback.
  6. Enter your contact information.
  7. Select Call me.

Please let me know if you need anything else or questions about banking errors, just let me know as I'm always here to help.

Highlighted
Level 1

Unable to connect my USBank accounts onto quickbooks online error code 103 and sometimes code 187

I'm having the same issue, were you able to get this resolved?

Highlighted
Moderator

Unable to connect my USBank accounts onto quickbooks online error code 103 and sometimes code 187

Hello Cdavidson,

 

There has a been a report from customers that they're getting US Bank Error 103. Our engineers are currently working on fixing it. For now, we recommend to reach out to us to add your company to our lists of users. 

 

To reach us, please click on the Help icon and click on Contact us.

 

Please let us know if you have any questions. 

Highlighted
Moderator

Unable to connect my USBank accounts onto quickbooks online error code 103 and sometimes code 187

Hi everyone. 

 

Good news! I'm pleased to inform you that the error (103 or 187) you're getting when connecting to the US bank account has been resolved. These bank accounts should be ready for your use.

 

If you still get the same result, here's an article for other solutions: Fix Online Banking Errors in Quickbooks Online.

 

The Community is always here if you need more help about connecting the US Bank accounts to QuickBooks Online. I'll be happy to help you further. Wishing you and your business continued success.

Highlighted
Level 1

Unable to connect my USBank accounts onto quickbooks online error code 103 and sometimes code 187

Issue has come up again. Unable to connect.

Highlighted
QuickBooks Team

Unable to connect my USBank accounts onto quickbooks online error code 103 and sometimes code 187

Hey there, @PDX

 

Thanks for joining the Community. I'd be glad to provide information with fixing the banking error 103. 

 

The banking error 103 means your banking credentials in QuickBooks Online are incorrect, as mentioned by my colleague @Charies_M. If you have recently updated your credentials on your bank's website, this can cause the error. 

 

To fix this error, let's first ensure that your browser isn't auto-filling your credentials. 

 

Here's how: 

  1. Choose Banking, then Banking
  2. Locate the card for the account that generated error 103. 
  3. Click on Edit
  4. Go to Edit sign-in info
  5. Enter your new credentials, the pick Update

You can refer back to this Fix banking error 103 for more detailed instructions. 

 

If you have any more questions or concerns, please don't hesitate to click the Reply button and comment below. Take care!

 

Highlighted
Level 1

Unable to connect my USBank accounts onto quickbooks online error code 103 and sometimes code 187

I am unable to update bank when you click "Update Bank Info" this message is displayed. Having this issue since 04/13/2020. Did receive a message in the Quickbook Alerts today that the issue had been resolved but it really hasn't been resolved.

 


Bank connection down

Highlighted
QuickBooks Team

Unable to connect my USBank accounts onto quickbooks online error code 103 and sometimes code 187

Let me help you update your banking info in QuickBooks Online (QBO), @mrniss99.

 

I've double-checked our records and found out that issue has already been resolved. It could be that there's an issue with the browser that you're using that's causing the error.

 

Let's fix this by performing some recommended basic troubleshooting steps. We can start by accessing your QBO account using a private browser. It's a private feature in some web browser that creates a temporary session that is isolated from the browser's main session and user data.

 

You can access this by pressing these following keys: 

 

  • Ctrl + Shift + N (Google Chrome).
  • Ctrl + Shift + P (Firefox).
  • Control + Option + P (Safari).

 

If you can now update your banking info, then we can go back to your regular browser and clear its cache. If the same thing happens, we can use other supported browsers for the meantime so you can get back to your tasks. The one you're currently using may have temporary issues with QuickBooks.

 

Once you connect a bank account to online banking, QBO automatically downloads your transaction data each night. Then it shows you if they match any records you’ve already entered in QuickBooks. And if it can’t find a match, QBO will start a new record for you.

 

All you have to do is approve the match or select Add to create a new record. Just follow the steps provided in the article to get started: Categorize and match online bank transactions in QuickBooks Online.

 

I'm always here to help if you have any other concerns or questions. Just tag my name in the comment section and I'll get back to you as soon as I can.

Highlighted
Level 1

Unable to connect my USBank accounts onto quickbooks online error code 103 and sometimes code 187

@ReymondO

Hello and thank you for the reply. I did all that this morning after I received the alert in QB that the issue had been resolved as I suspected the browser might be an issue.

 

I went ahead and again cleared all browser data from Chrome and I still got the 105 error.

 

As an additional step I tried through Edge (which I have never used before) and tried the update bank as well as the edit sign in info and received the same error message "Bank connection down". I also tried to update the bank on a PC that I have never used QB online before and still the 105 persists.

 

Additionally I tried to add a new usbank account and 

 

I can verify that I am able to log into the US Bank Online banking through the US Bank site.

Highlighted
Moderator

Unable to connect my USBank accounts onto quickbooks online error code 103 and sometimes code 187

I can see that you've been through a lot, mrniss99.

 

I think one of our agents needs to do a screen-share with you in order to verify why you're still unable to update US bank in Quickbooks Online. It would be best to give us a call so our live agents can troubleshoot this behavior for you. 

 

You can follow these steps to get a get a callback:

 

  1. Click the Help icon in the upper-right corner.
  2. Select Contact Us.
  3. Enter the details of your concern.
  4. Click Let's talk.
  5. Choose either Start a message or Get a callback.

I'm including these articles you can check on how you can upload transactions and categorize them in QBO:

Let me know if there's anything you need help with by leaving a comment below. I'm more than happy to help. Keep safe and stay healthy.

Need to get in touch?

Contact us