Unable to create statements in QuickBooks for Mac

Thanks for getting in touch with the Community, TeeTimes.

To verify my understanding, when you're unable to create statements, are you seeing any error messages, or selecting more than 4,500 customer records?

If you're encountering a message of some sort when you're unable to create them, I'd appreciate if you could provide a screenshot showing what you're seeing. Once I have this, I can do further research on my end.

For the time being, I'd recommend troubleshooting with your Verify Data utility. This identifies known issues within company files and informs users if their Rebuild Data tool needs to be utilized afterwards.

Here's how it's used:
 

1. In the top menu bar, go to File, then Utilities.
2. Choose Verify Data.
3. Select OK.

If you see a "Your data has failed the integrity check" message, you'll need to rebuild your file:
 

1. In the top menu bar, go to File, then Utilities.
2. Choose Rebuild Data.
3. Click OK.
4. QuickBooks will ask you if you want to create a backup before rebuilding your company file. You can hit OK to proceed or Cancel to continue without backing up.
5. Select OK once the rebuild's complete.

I've also included a detailed resource about working with the verify and rebuild utilities which may come in handy moving forward: Verify & rebuild data

I'll be looking forward to your reply. Have a great Tuesday!

Hello,

I have tried the Verify Data utility. My data is good.

When trying to create statements, I have tried various methods from creating for all clients (about 40 total) to creating for just one to emailing to printing. All methods lead to the same thing, the program quits. There is no error message, the program just quits. I do send an email with the "Problem Report" associated with each incident; however, I am still unable to create a statement of any kind. I am attaching a PDF of the Problem Report created when the program quit this morning.

I appreciate all your time and effort in trying to get your QuickBooks working normally, TeeTimes. I'm here to share some steps to fix the program so you can create statements smoothly. 

Let's run your computer in Safe Boot mode. This will help determine if there's a conflict between QuickBooks and something installed on your computer. 

Here's how: 

1. Shut down your computer.
2. Press the Power button, then press and hold the Shif key on your keyboard until you see your Desktop.
3. Open the desktop program and create a statement before the Crash Catcher appears.
   Note: If you’re unable to reproduce the problem, this might indicate a conflict between QuickBooks and something installed on your computer.
4. Return to normal mode by restarting your computer without pressing anything.
5. If the issue persists in normal mode, contact an IT professional.

If your QuickBooks continues to quit or stop working, I recommend following the solution in this article: Troubleshoot Crash Catcher. Then perform Solutions 5. up to 6.

Once everything is fine, you can start creating and emailing statements to your customers. I also added a link that will aid users on how to manage billing statements, handle undercharge or overcharge, and apply a discount to name a few: Billing statement hub in QuickBooks Desktop for Mac. 

In addition, you can also utilize the QuickBooks Desktop Mac Plus User’s Guide for future use. It contains instructions on how to handle any accounting activities in your company file.

Reach out to me again if you have additional questions about creating statements. I'll get back to help you the best that I can. 

@TeeTimes 

Which QB Desktop year version and MacOS do you run?

I'm using QuickBooks 2024 for Mac. My OS is Sonoma 14.0

Working in safe mode did not work.

We understand the impact of this issue on your business tasks, @TeeTimes.

Our team is actively investigating the ongoing problem of QuickBooks Desktop (QBDT) for Mac crashing with Sonoma version 14.0. Rest assured, we are working diligently to identify the root cause and resolve the issue as quickly as possible.

To stay updated on the progress, I recommend contacting our Customer Care Team. They can add you to the notification list, ensuring you receive email updates. Here's how to reach them:

1. In your QuickBooks Desktop (QBDT) file, go to Help, then select QuickBooks Help.
2. Select Contact Us.
3. Enter a brief description of your issue, then select Continue.
4. Sign in to your Intuit account select Continue, and then Continue with my account.
5. We'll email you a single-use code. Enter your code and select Continue.
6. Select to chat with us or Have us call you.

To know our support's availability hours, kindly visit: Contact QuickBooks Desktop support.

Additionally, I recommend exploring this link where you can find a collection of informative articles that provide guidance on managing your QuickBooks account: QuickBooks for Mac Help Articles.

Your patience is highly valued as we work towards a solution. If you need further assistance or have any questions, please leave a comment below, and I'll be available to assist you.

This isn't a problem specific to Mac, it is common to all users.  Apparently, QuickBooks has downgraded it's functionality to limit the printing of statements to only those manually selected.  According to QB support, it was done intentionally.