Thank you for notifying us about the issue you encountered in creating or viewing invoices in QuickBooks Online (QBO). We appreciate your efforts in trying different browsers to resolve this.
If you can't view your transactions after trying different browsers and clearing your cache, I recommend contacting our customer support for further assistance. They have specialized tools and resources designed to help troubleshoot and resolve your issue, and they can facilitate clear communication between you and the support team.
Here's how:
- In your QBO account, select Help (?).
- Choose the Search tab.
- At the bottom of your screen, click Contact Us.
- Type your concern. Then click Continue.
- You may choose Callback, Appointment, or Chat to connect with us.
- Fill out the First and Last name, Email address, and Phone number fields.
- Depending on what you choose as your way to contact us, click Callback, Schedule an appointment, or Chat.
For more information about the support hours, please refer to this article.: Get help with QuickBooks products and services.
Once your customer pays the invoice, you can record it and link it to the invoice to balance your accounts.
The community forum is always available for any concerns or questions you have. We are here to guide you as best as we can.
