cancel
Showing results for 
Search instead for 
Did you mean: 
vesnaBesna
Level 1

unable to print checks since updating to V19.0.2 R3 (Mac Desktop 2020). Other items (reports, registers) do print.

 
7 Comments 7
Catherine_B
QuickBooks Team

unable to print checks since updating to V19.0.2 R3 (Mac Desktop 2020). Other items (reports, registers) do print.

New updates and releases in QuickBooks repairs and fixes issues from the previous versions, vesnaBesna.

 

I suggest reaching out to our Customer Support Team so they can check your QuickBooks and Mac OS versions. They can also open a new case with regards to this issue.

 

Here’s how to contact us:

  1. Please click here to get our contact information.
  2. Select QuickBooks Desktop Mac.
  3. Under the What can we help you with? section click Install and Update.
  4. Scroll down to the page to click the Get Phone Number.

I'll keep an eye to your replies if you need more help.

vesnaBesna
Level 1

unable to print checks since updating to V19.0.2 R3 (Mac Desktop 2020). Other items (reports, registers) do print.

I'm using MAC desktop, not windows, thanks for the article but it's of no use to me because it's Windows.

katherinejoyceO
QuickBooks Team

unable to print checks since updating to V19.0.2 R3 (Mac Desktop 2020). Other items (reports, registers) do print.

Thanks for getting back to us, @vesnaBesna. Just to confirm, are you using pre-printed check stocks from QuickBooks? 

 

Since you've mentioned that this problem occurs after updating your software and that you can only print other forms except for checks. I can confirm that this is a printer-related issue.

 

At this point, I'd recommend you contact your printer Customer Support so they can help you configure your printer settings so they can provide you great details of instructions to get past the error you're getting.

 

Please update us here on the outcome, @vesnaBesna. I want to make sure you're taken cared of.

vesnaBesna
Level 1

unable to print checks since updating to V19.0.2 R3 (Mac Desktop 2020). Other items (reports, registers) do print.

thank you, but your answer is unsatisfactory because it's highly unlikely that my printer is the problem; it works fine for everything EXCEPT QB checks. It's a bug in your update: I do not even get a print dialog box, when I ask QB to print checks, select checks to print, click on PRINT, it hangs on "preparing job for printing" and never gets to the print dialog box. I've also tried printing an individual checks and the same thing happens.

Jen_D
Moderator

unable to print checks since updating to V19.0.2 R3 (Mac Desktop 2020). Other items (reports, registers) do print.

Glad to have you back, @vesnaBesna,

 

There are a few reasons why some transactions won't print on the company file. Consider the following:

 

  • Damage on the QuickBooks Print file.
  • Data problems within the software.
  • QuickBooks is not up-to-date.

 

To correct this, I would recommend contacting our QuickBooks for Mac Technical Team. They can run some diagnostics on the company file to help verify what's causing this unexpected hitch.

 

Here's how to get support:

  1. Go to this link: https://help.quickbooks.intuit.com/en_US/contact
  2. Select QuickBooks Mac Desktop.
  3. Click the Company File menu.
  4. Scroll down and hit the Get Phone Number button.

If you have any additional questions or concerns, please feel free to mention me anytime. I'll be glad to be of your assistance at any time. Have a wonderful week. Take care!

IntuitBrooks
Level 9

unable to print checks since updating to V19.0.2 R3 (Mac Desktop 2020). Other items (reports, registers) do print.

Try holding down the option key when you choose "Print" from the menu or button.  Keep holding the option key down as you click on the print buttons that come up in dialogs.  The option key clears some internal print settings.

 

If that doesn't work, try deleting the QuickBooks Preferences:

Quit QB

Hold down the option key and choose Go->Library in the Finder

Find the Preferences folder in the Library window and double click on it.

Drag the com.intuit.quickbooks20XX.plist files to the trash (where XX is the year of QuickBooks - for instance com intuit.quickbooks2020.plist).  Delete all of them. 

Launch QuickBooks and see if the problem is gone. 

 

 

IntuitBrooks
Level 9

unable to print checks since updating to V19.0.2 R3 (Mac Desktop 2020). Other items (reports, registers) do print.

If you've used a Signature in the past and have deleted it that might be the issue.  Try attaching another signature in QuickBooks->Preferences.

Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up

Need to get in touch?

Contact us