We can check your phone's settings to ensure you're not experiencing a technical issue when receiving calls from Live Bookkeeping, d-rueden. I'll outline the steps below and provide other methods to reach our experts.
First, review your phone settings to ensure calls from unknown numbers are not blocked. You can also verify that you're not in Do Not Disturb mode. Otherwise, restart your device.
If the issue persists after following the instructions above, consider leaving a comment on an open request in the Live Bookkeeping tab to communicate with your bookkeeper. I'll show you how.
- Sign in to QuickBooks.
- On the left panel, select Live Experts.
- In the Document and Request Center under the Request tab, choose one to view or enter comments on.
- Select the Comments field to see any new comments from your bookkeeper.
- To leave a new comment, enter your message and select Post.
Additionally, you can connect to experts who can answer your QuickBooks-related questions or direct you to the right resources. Just visit this reference and proceed to Chat with a product expert through the QuickBooks Live Bookkeeping section: Contact your QuickBooks Live Bookkeeper.
Moreover, refer to this article to scan the inclusion of the service: Learn about the QuickBooks Live Bookkeeping service.
Furthermore, scan this guide to familiarize the process of classifying entries so it's easier during your cleanup session with your bookkeeper: Categorize online bank transactions in QuickBooks Online.
Keep me posted on how we can assist you further with your bookkeeping. For more questions about categorization or reconciliation, add a comment in this thread. I'll ensure you get assistance in no time.
