Unable to Update Account Profile

rommelelon · ‎July 24, 2020

Hi All,

I created my developer account and now I am trying to update my profile (https://developer.intuit.com/app/developer/userprofile). Regardless of browser, all of my attempts fail with several JavaScript errors, one of which is as follows:

Failure updating account profile of the given user Object { msgProps: {…}, appProps: null, context: {…}, queued: false, destination: (1) […] }

intuit-logging.min.js:1:37607

error https://uxfabric.intuitcdn.net/@appfabric/intuit-logging/4.3.0/intuit-logging.min.js:1

value https://uxfabric.intuitcdn.net/@appfabric/intuit-logging/4.3.0/intuit-logging.min.js:1

_executeAction https://plugin.intuitcdn.net/web-shell/3.15.1/appInitializer.js:1

handleAction https://plugin.intuitcdn.net/web-shell/3.15.1/appInitializer.js:1

I have tried Firefox 78.0.2, Microsoft Edge 44.17763.831.0 and Google Chrome 84.0.4147.89 - all report multiple javascript errors.

Nick_M · ‎July 24, 2020

Hello, rommelelon.

Thanks for stopping by the Community, I'm happy to help. It sounds like we may need to try a few troubleshooting options before moving forward. We always recommend using google chrome as that's the browser that works the best with our product, next we ask you to clear your cache and cookies, and last but not least try using an incognito window.

We recommend these steps because sometimes data can be stored that can cause issues similar to what you're experiencing. If you've tried both steps and are still experiencing issues, let us know and we can go from there.

Thank you and have a nice weekend.

rommelelon · ‎July 24, 2020

Hi,

Thanks for the response and hope you have a great weekend as well. The problem remains. I have tried incognito/private windows and I have also cleared cookies and cache and the following three browsers:

Google Chrome v84.0.4147.89
Microsoft Edge v44.17763.831.0
Firefox v78.0.2

Regards,

Rommel.

Steve_C · ‎July 24, 2020

Hi rommelelon. Thanks for the response. To get to the bottom of your issue, I recommend you reach out to our phone support team. They'll be able to assess the situation closely and get to the bottom of the issue for you. Here's a link to the Intuit Support page with an up to date number to call in. Be sure to let us know if you run into anything else. Have a great day.

rommelelon · ‎August 13, 2020

I've been in continuous contact with support staff and they were able to find the cause of my grief. It appears that the profile page did not properly handle phone numbers from Barbados.

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Unable to Update Account Profile