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kyleknapp
Level 2

Undeposited Funds shows a balance even though all items are deposited

I've just recorded the deposit of the last open item in undeposited funds. This is a rare situation here, as we only reconcile deposits every few weeks, and there are always items remaining to be deposited later, but today I actually cleared it out completely - no undeposited items remain.

So I expected the balance of the "Undeposited Funds" account to be zero. But it's not... it shows a balance of $-171.73

What could have caused this, and how can I fix it? 

 

I tried creating a journal entry to credit the balance to Misc Expense - that zeroed out the balance of the account, but also created a to-be-deposited item (of non-existent funds) that shows up when I open a deposit window, so that's no help.

3 Comments 3
Adrian_A
Moderator

Undeposited Funds shows a balance even though all items are deposited

Hi kyleknapp,

 

Let's run some troubleshooting steps to isolate this weird behavior.

 

The undeposited funds' account should be $0 since you already made a deposit. That said, you can perform some steps to identify if you're not experiencing some file issues. Here's how:

 

  1. From the File menu, click Utilities.
  2. Select Verify Data.

 

If the system prompts you with a specific error message, there may already be an article for it. Try searching for it on our QuickBooks Desktop support site for instructions. If you see Your data has lost integrity, continue to rebuild the program to correct the problem. You can do this by selecting Rebuild Data under Utilities from the File menu.

 

 

Additionally, I'm adding this guide to help you ensure your QuickBooks account matches the real-life bank statement:  Reconcile Workflow.

 

I'll be around whenever you have concerns about managing bank transactions.

kyleknapp
Level 2

Undeposited Funds shows a balance even though all items are deposited

I did the Verify, and then the Rebuild.
Yikes! It found 55 issues, and was unable to fix 27 of them...

What do I do now?  I have no idea what these error messages mean, but I've copied them below:

 

 

Target not found in TargType::InternalRead . Could not lookup view for target recnum 2969722
Target not found in TargType::InternalRead . Could not lookup view for target recnum 2969722
Could not load DepositLine Item target for recnum 2969722. Record not found. Perhaps it was deleted?
Target not found in TargType::InternalRead . Could not lookup view for target recnum 2969728
Target not found in TargType::InternalRead . Could not lookup view for target recnum 2969728
Could not load DepositLine Item target for recnum 2969728. Record not found. Perhaps it was deleted?
Target not found in TargType::InternalRead . Could not lookup view for target recnum 2969734
Target not found in TargType::InternalRead . Could not lookup view for target recnum 2969734
Could not load DepositLine Item target for recnum 2969734. Record not found. Perhaps it was deleted?
Target not found in TargType::InternalRead . Could not lookup view for target recnum 2969740
Target not found in TargType::InternalRead . Could not lookup view for target recnum 2969740
Could not load DepositLine Item target for recnum 2969740. Record not found. Perhaps it was deleted?
Target not found in TargType::InternalRead . Could not lookup view for target recnum 2969746
Target not found in TargType::InternalRead . Could not lookup view for target recnum 2969746
Could not load DepositLine Item target for recnum 2969746. Record not found. Perhaps it was deleted?
Target not found in TargType::InternalRead . Could not lookup view for target recnum 2969752
Target not found in TargType::InternalRead . Could not lookup view for target recnum 2969752
Could not load DepositLine Item target for recnum 2969752. Record not found. Perhaps it was deleted?
Target not found in TargType::InternalRead . Could not lookup view for target recnum 2969817
Target not found in TargType::InternalRead . Could not lookup view for target recnum 2969817
Could not load DepositLine Item target for recnum 2969817. Record not found. Perhaps it was deleted?
Target not found in TargType::InternalRead . Could not lookup view for target recnum 2969823
Target not found in TargType::InternalRead . Could not lookup view for target recnum 2969823
Could not load DepositLine Item target for recnum 2969823. Record not found. Perhaps it was deleted?
Target not found in TargType::InternalRead . Could not lookup view for target recnum 2969138
Target not found in TargType::InternalRead . Could not lookup view for target recnum 2969138
Could not load DepositLine Item target for recnum 2969138. Record not found. Perhaps it was deleted?

▼ Error at line 9715 (8)
!Link Error Code: 00010(HEX), DEP-PMT, linkRecNum = 2969724, sibling = 2969725, key (m1) = 2966085, tOne = 2969719, mTwo = 2969720, tTwo = 2969722
!Link Error Code: 00010(HEX), DEP-PMT, linkRecNum = 2969730, sibling = 2969731, key (m1) = 2966085, tOne = 2969714, mTwo = 2969726, tTwo = 2969728
!Link Error Code: 00010(HEX), DEP-PMT, linkRecNum = 2969736, sibling = 2969737, key (m1) = 2966085, tOne = 2969715, mTwo = 2969732, tTwo = 2969734
!Link Error Code: 00010(HEX), DEP-PMT, linkRecNum = 2969742, sibling = 2969743, key (m1) = 2966085, tOne = 2969716, mTwo = 2969738, tTwo = 2969740
!Link Error Code: 00010(HEX), DEP-PMT, linkRecNum = 2969748, sibling = 2969749, key (m1) = 2966085, tOne = 2969717, mTwo = 2969744, tTwo = 2969746
!Link Error Code: 00010(HEX), DEP-PMT, linkRecNum = 2969754, sibling = 2969755, key (m1) = 2966085, tOne = 2969718, mTwo = 2969750, tTwo = 2969752
!Link Error Code: 00010(HEX), DEP-PMT, linkRecNum = 2969819, sibling = 2969820, key (m1) = 2966969, tOne = 2966975, mTwo = 2969815, tTwo = 2969817
!Link Error Code: 00010(HEX), DEP-PMT, linkRecNum = 2969825, sibling = 2969826, key (m1) = 2966969, tOne = 2969814, mTwo = 2969821, tTwo = 2969823

TirzahC
QuickBooks Team

Undeposited Funds shows a balance even though all items are deposited

I appreciate you for performing some troubleshooting steps provided by my colleague above, kyleknapp.

 

Let's perform another set of troubleshooting steps to get this matter sorted out. First, please ensure that your QuickBooks is up-to-date and let's run the QuickBooks File Doctor from the QuickBooks Tool Hub. This tool helps fix common errors in QuickBooks Desktop. I'll show you how:

 

  1. Download the latest QuickBooks Tool Hub version.
  2. Open and install the file.
  3. Complete the installation and open the tool hub.
  4. Select Quick Fix my File.
  5. Click OK when it completes and launch your QuickBooks.

 

You can check out this article for more troubleshooting steps: Fix company file and network issues with QuickBooks File Doctor.

 

If this does not work, I'd recommend contacting our QuickBooks Technical Team for further assistance. There they can check your account and can initiate a screen sharing session to isolate the issue. Here's how to contact us:

 

  1. Go to the Help menu.
  2. Choose QuickBooks Desktop Help.
  3. Tap the Contact us button.

 

Also, you can read through these articles where you can get additional information on how to resolve unexpected errors or behaviors when navigating around QuickBooks:

 

 

Please let me know how it goes or if I can be of additional assistance. I'll be here should you have any follow-up questions. Have a great rest of the day!

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