undeposited funds

You're definitely in the right place for help, @dunstanwastesol.

I appreciate the details. Closed books prevent you from performing changes to your past transactions. Hence, I recommend editing the closing date.

Here's how:

1. Sign in as primary admin or company admin in QuickBooks Online.
2. Proceed to the Gear icon.
3. Select Account and Settings.
4. Go to the Advanced tab.
5. On the Accounting section, click on the Edit icon.
6. Select Save and Done.

After editing the closing date, we can now start unreconciling individual transactions. Please note that this action can affect your accounts, making them unbalanced so I recommend checking with your accountant before making further changes.

Here's how:

1. Go to the left navigation panel, then select Bookkeeping or Accounting.
2. Select Chart of accounts.
3. Choose the account with the reconciled transaction, then click on View register.
4. Click on the transaction.
5. In the checkmark column, click on the box with "R" until it appears blank.
6. Select Save then Close.

If the same issue still persists, I suggest performing some troubleshooting steps. Clearing the browser's cache and cookies will help QuickBooks Online run efficiently, avoiding any unexpected behavior.

Clear Intuit-specific cookies from your browser help renew website preferences if you still encounter the same issue.

For a more detailed process of clearing your cache and cookies, kindly visit this article: Clear cache and cookies to fix issues when using QuickBooks Online.

Furthermore, you can learn the reconcile workflow in QuickBooks to understand how to start, fix, and edit reconciliations.

Please don't hesitate to connect with us for further clarifications in managing your transactions. You're always welcome in the Community. Have a wonderful day!

We are still having problems and requested a conference call this morning at 9AM. We have not heard from anyone. Please check this out. [Removed] set it up

I understand how important it is to correct your deposits and I can see that you're still experiencing the same issue, @dunstanwastesol.

I recommend getting in touch with our Customer Care Support team. This way, they can take a closer look at your account and help resolve your issue. Here's how:

1. Sign in with your QuickBooks Online company.
2. In the upper right corner, click on the Help icon.
3. Select Search, then click Contact Us.
4. Write your issue or concern and click Continue.
5. Choose a way to connect with them.

Additionally, I suggest reconciling your accounts regularly to ensure they match your real-life bank and credit card statement: Reconcile an account in QuickBooks Online.

Let me know if you have further concerns about your deposits. You're always welcome to contact us.