Unrecoverable Error (1407256492 30058) When looking up inventory items after QB 2024 update

Try to run the condense data utility. Can you complete to condense your data file with any scenario?

I tried to verify data again (no errors). I then compressed my data file to close to 403MB (a 39% decrease from where it was at)... no luck. Still same error.

Any other thoughts?

I'm glad to see you here, @derjamREM.

We appreciate you for performing verify rebuild to fix the unrecoverable error you encountered in your QuickBooks Desktop (QBDT) account. Allow me to share insights and help you fix this.

If you see an Unrecoverable Error XXXXX XXXXX, it means QuickBooks closed unexpectedly. You can see this when you:

• Open or close a file
• Save a copy (backup or portable copy)
• Select any menu option, button, or link in QuickBooks
• Update QuickBooks (program or payroll updates)
• Run file utilities (verify, rebuild, or condense)

Since your QBDT is now updated, let's ensure to create a backup of your company file before we start to troubleshoot.

The first solution is to open QuickBooks (QB) with all windows closed. QB will re-open windows left open when you close your company file. If you have a large report of several windows set to open automatically, you can see an unrecoverable error on startup. 

Feel free to follow the steps below to open your file with all windows closed: 

1. Open QuickBooks Desktop.
2. In No Company Open, select your company file.
3. Press and hold ALT on your keyboard and then select Open. Don’t let go of ALT until the file opens. If QuickBooks asks you to sign in, release ALT and enter your password. Press and hold ALT again and select OK.

For more details about the other solutions, check out this article: Troubleshoot Unrecoverable Error XXXXX XXXXX.

For future use, if your company file won't open, feel free to read this article to help you fix it: What to do if you can't open your company file in QuickBooks Desktop.

Please keep in touch with me here for all of your QuickBooks needs, I'm always happy to help. Have a good one and keep safe.

Steps to reproduce error:

Go into Inventory Menu -> Item List
In the Look For field… type in a customer part number.
Appears to pull some inventory – then QB crashes.

@derjamREM 

You put the company file on the server, correct? Create the backup file and restore it on your local machine. Did you encounter the same error message?

Tried this... still crashes

We upgraded QB on all of our machines and hold the file on a server. I have a copy on the server of the QB software and when remote into it and try these steps it still crashes.

Are you implying to take a copy of the backup data prior to the update and try to open it locally on my machine?

This was working previously in 2023

@derjamREM 

Are you implying to take a copy of the backup data prior to the update and try to open it locally on my machine?

No. Create the backup file of the latest condensed file and restore it on your local machine.

If it helps to figure out the problem, when I enter customer part number during order entry, it does pull up our part number so it appears that the problem is only occurring in the “Item List” search.

Thanks for hopping back on this thread, derjamREM.

I appreciate you for performing the basic troubleshooting steps recommended by my colleague. Let me give you additional steps to repair your QuickBooks Desktop (QBDT) so you can get back to business.

If you get an error when using QBDT, our tool hub can help. Here's how to use it:

1. Close QuickBooks.
2. Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub. Then, save the file somewhere you can easily find it. 
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. Double-click the icon on your Windows desktop to open the tool hub when the installation finishes.

Once done, check this article out for the different solutions to fix QBDT: Repair your QuickBooks Desktop for Windows.

If you've performed the steps above and QBDT still crashes, I recommend contacting our live support team. They'll carefully investigate your concerns in a safe environment.

Here's a step-by-step guide on how to contact us:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help/Contact Us.
3. Select Contact Us.
4. Give a brief description of your issue, then click Continue.
5. Sign into your Intuit account, select Continue, and then Continue with my account.
6. Enter the single-use code you'll receive in your email. Then, click Continue.
7. Select to Chat with us or Have us call you.

For more info on reaching us, browse this article: Contact QuickBooks Desktop support.

Check this article for helpful info about what your computer needs for the best experience in QBDT: System requirements for QuickBooks Desktop 2024.

Feel free to leave a reply below if you need further assistance in repairing your QBDT. I'll be around to help you out.

Did this with the same error.

@derjamREM 

Did this with the same error.

Is this to reply to my last suggestion or AnneMariee's?

That was to you. I need to try the Tool that was recommended to finalize troubleshooting before I call them. Not sure why this is happening.

I'm increasingly suspicious that your file is corrupted even when running in single user mode on the local machine. Chat Support and ask them to check your file. To get a second opinion, you may consider contacting a third-party service provider to review your file.

The Tool Hub app didn't fix anything related to this issue. I will call Inutit now. Otherwise not sure what to do.

@derjamREM 

Otherwise not sure what to do

Contact me in private and we can check your company file.

How do you PM on this forum?

You can click on my profile name and you will find our website address to send an email to.

Just bumping this topic to see if anyone else is having these same issues in the Item List search screen. Still not resolved.

I recognize all your efforts to fix the item lists search screen, @derjamREM

Since you're still experiencing issues, I recommend contacting our customer care support team. They've got the experience to ensure that your concerns are addressed thoroughly. Additionally, they can refer this to our engineering department if necessary for a more in-depth resolution. 

To reach our support team:

1. Go to the Help menu and select QuickBooks Desktop Help/Contact Us.
2. Select  Contact Us.
3. Type a short description of your issue and concern in the box provided, then click Continue.
4. Sign in to your Intuit account, select Continue, and then Continue with my account.
5. You'll receive a single-use code in your email; enter the code and select Continue.
6. Select Have us call you.
   

I'll be adding articles to help you update or adjust your inventory quantities:

• Adjust your inventory quantity or value.
• Adjust your inventory of finished goods. 

You can reach out to me again if you need further help or clarifications regarding your item lists. Kindly tap the reply button to enter your response. Please know that I'm always here to help in any way. 

This has been reported to Quickbooks... it is a bug... Intuit please fix this.

I updated the application today up to the latest fixes to date. Still have the same error happening.

@ShyMae @KayIntuit @Fiat Lux - ASIA 

This is still not fixed. As of today's updates. The app still crashes when performing a search in the Item List window. Please release a fix for this. I have already opened a support ticket about this and a bug request to Intuit. We need this addressed.

This issue still persists.