Unrecoverable error for only 1 company on server but 3 others work fine cannot rebuild data or fix with tool doctor

Hey there, @alixoconnell.

Thanks for reaching out to the Community. 

I appreciate you sharing so many details. These unrecoverable errors can be tricky to get rid of. But don't sweat it, I'll be here every step of the way to make sure we get you back to business.

There's a few things you'll need to do to ensure that we can narrow this down. Such as:

• How many users are affected?
• Have you moved the location of the company file?
• Have you tried creating a new windows admin user profile?

While I await your response, you check out Unrecoverable Error: General Troubleshooting Steps for more details about all the troubleshooting steps we can take to clear this error. 

Please let me know if you have further questions or concerns. I'll be sure to keep an eye out for your response. You can always count on us here in the Community to lend a helping hand. Take care! 

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@alixoconnell wrote:

I can't seem to get anyone from Intuit on a chat. It just sends me to a blank screen and there is no number I can call. Anyone have any idea what I should try next?

 

Thanks

Alix

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@alixoconnell 

You have to contact and ask Intuit Data Service to fix it. Otherwise, consider purchasing a 3rd party file repair service.