Unsent payments dialog on closing

Let's sort this one out, @russmd1961.

I'll make sure to help get rid of the message prompt so you can continue working seamlessly in QuickBooks Desktop.

We can run and use the QuickBooks utility to identify and fix why such a message is showing even after resolving a canceled online payment for an invoice. I'll show you how to do so.

A. To Rebuild Data

1. Go to File.
2. Click Utilities.
3. Select Rebuild Data.
4. Click OK.

B. To Verify Data

1. Go to File.
2. Click Utilities.
3. Select Verify Data.
4. Click OK.

Here's a link you can read to learn more about the troubleshooting steps: How to Fix Possible Data Damage on your Company File in QuickBooks Desktop?.

However, we may need to continue our troubleshooting steps if the tool above didn't perform any changes. Use this link for reference: Run Quick Fix my Program from the QuickBooks Tools Hub.

I'm adding these articles with the topics you can use while recording the common customer transactions: The Customer Transaction Workflows in QuickBooks Desktop.

It'll always be my pleasure to help if you've got additional questions about QuickBooks invoicing and online payments. Use the Reply option below and surely I'll be here ready to assist you. Take care and stay safe!

Thanks for your reply. I had tried all those things and nothing worked. Ultimately I solved the problem by just deleting the transaction in question (previously I had just voided it). It must have had some flag buried within it that kept the "unsent transaction" item open. I then verified with my bank that the transaction had indeed been cancelled. Thanks again.