I can provide some insights about the update button and how to fix this in QuickBooks Online, @Barbarita57.
I check for any reported cases about this but found none. In this case, we can perform some troubleshooting steps to fix this. There are times that the browser is full of frequently accessed pages, thus causing some unusual responses. Let's log in to your account using a private browser. This mode will not save any history, making it a great place to identify browser issues.
Access your QBO account in a private/incognito browser. You may use these shortcut keys that I've listed below:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
Then, try to update again your bank account. If it works, go back to your regular browser and clear the cache to delete stored site data and improve the system performance. Also, you can use other supported browsers. It could be that the one you're currently working on has a temporary problem with QuickBooks.
Learn how to fix transactions not downloading in QuickBooks: What to do if you get a bank error or can't download transactions.
I've also added this article to help you with your future tasks when you're ready to assess your client's business financials: How to Reconcile an Account in QuickBooks Online.
If there's anything else that I can help you with, please don't hesitate to add a comment below. I'll make sure to answer them for you. Keep safe always.
