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cscharlesiv
Level 2

Update your account to start getting transactions again. (350).... Any way to prevent this error? it seems to be becoming more frequent.

 
3 Comments 3
Candice C
QuickBooks Team

Update your account to start getting transactions again. (350).... Any way to prevent this error? it seems to be becoming more frequent.

Good Afternoon, @csharlesiv. 

 

It's great to see you back in the Community. To give you the best solution to you this connection issue, what is the name of your bank? This will allow me to determine if there are any investigations open for this type of problem with your bank. 

 

In the meantime, let's try to disconnect and reconnect the bank account from your online banking. Here's how: 

 

Note: When you disconnect, QuickBooks deletes any transactions that still need to be reviewed in the "For Review" tab. If they're older than 90 days, you won't be able to download them into QuickBooks again.

 

Disconnect Account

 

  1. Go to the Banking or Transactions tab. 
  2. Click the bank account so that it's highlighted with blue. 
  3. Tap the Pencil icon and then Edit account info
  4. Put a check in the Disconnect this account on save box. 
  5. Press Save and Close

 

Connect Account

 

  1. Go to the Banking or Transactions tab. 
  2. Choose Add account or Link account in the top right-hand corner of the banking page. 
  3. Search for your bank by name or URL. 
  4. Press Continue
  5. Sign in to your online bank website. 
  6. Follow the rest of the on-screen instructions to successfully connect the account. 

 

If this doesn't work, then I suggest contacting our Customer Support Team so they can take a further look into your account. 

 

Let me know if this helps. I want to make sure that you're able to get back to running your business. I'll be back around shortly!

cscharlesiv
Level 2

Update your account to start getting transactions again. (350).... Any way to prevent this error? it seems to be becoming more frequent.

Hi Candice,

 

It's US BANK.... but it's not an "old" account at all... we began connecting our accounts two months ago. and this will be the 3rd Time I get this error and it makes me re-connect. Still if you think it will help to manually disconnect and then reconnect I shall. Thanks.

Candice C
QuickBooks Team

Update your account to start getting transactions again. (350).... Any way to prevent this error? it seems to be becoming more frequent.

Thanks for the clarification, @cscharlesiv

 

After researching this issue further, there aren't any open investigations with your bank. However, I do recommend to disconnect and reconnect the account manually to help resolve this connection problem. 

 

If those steps above don't fix the issue, then I suggest contacting our Customer Support Team. They have additional tools to look on the back end of your account to see why this is occurring. Here's how: 

 

  1. Go to the Help icon in the top right-hand corner. 
  2. Click the Contact Us button at the bottom of the pop-up page. 
  3. Give a brief description of the problem and press Let's Talk
  4. Scroll down and choose to Get a callback

 

Let me know if there's anything else you need help with. I'm only a post away. Have a splendid day! 

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