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PAT0511
Level 3

updated

So i just updated my Quickbooks.  I thought I had to because they were going to discontinue my payroll service on Quickbooks 2021.  I was told when I purchased it that I would be able to continue to use my scanner!  I was told a lie! I can't! Actually he guaranteed I would be able to use the scanner to do my invoicing!  And now I find out that payroll service is just discontinued in 2020 and before!  Just blew close to $2000.00 for nothing and can't use my scanner! I was told I had to get a third party app in order to use my scanner for invoicing!  Where in the world go I get that and why would i want to pay for a third party app when I should be able to scan from Quickbooks without having to use a phone!  What a joke Quickbooks has now become!

1 Comment 1
Kurt_M
Moderator

updated

Hi there, @PAT0511.

 

It looks like you've already posted the same query here in the Community space, and one of our colleagues was able to provide a recommendation. We'll point you to her response to get you going and address this situation on time. See this page for further guidelines: https://quickbooks.intuit.com/learn-support/en-us/other-questions/re-newest-version-of-quickbooks/01...

 

Feel free to visit us anytime if you need further assistance managing updates inside QuickBooks. We'll make sure to be around to help you out again. Keep safe.

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